Specialist Accounts Receivable

About the role

Our talented finance team partners with every area of the business to drive results and provide financial expertise. We are passionate about analyzing and interpreting information to assess performance and provide guidance. Our team serves as a true partner and advisor to all our business leaders; working with them to accelerate the company’s profitability and growth.

Responsibilities

• Collect cash for open Accounts Receivable while following up regularly with customers until payment resolution is received.
• Research Accounts Receivable issues, reconcile payment remittances, and promptly resolve billing or account discrepancies.
• Minimize bad debt write-offs and maximize cash receipts while maintaining a professional, customer-focused approach with internal and external customers.
• Adhere to Accounts Receivable strategies and complete tasks such as on-account cash, escalations, credit review, and related work within expected SLAs.
• Drive and host conference calls to resolve past-due issues and communicate effectively with customer Accounts Payable supervisors, managers, and directors.
• Perform root cause analysis on customer issues and identify potential opportunities for process improvement.
• Negotiate significantly past-due balances through payment plan or settlement processes when appropriate.
• Summarize and present findings from account reconciliations to customers and internal Staples teams, including Sales, Customer Setup, and Contract Gateway teams.
• Provide internal and external customers with ad hoc reporting, statements, and account information as needed.
• Escalate problems or concerns to the Team Lead when additional support or resolution is needed.

Requirements

• Strong attention to detail and accuracy in data entry, financial recordkeeping, and account documentation.
• Excellent verbal and written communication skills for customer interactions, account follow-up, and internal partnership.
• Professionalism, customer service orientation, and the ability to balance collection goals with positive customer relationships.
• Ability to manage time effectively, meet deadlines, and follow structured processes with consistency.
• Team-oriented mindset with a willingness to learn, adapt, and take direction in a fast-paced receivables environment.
• Problem-solving approach for routine billing questions, account discrepancies, and payment resolution follow-up.

Qualifications

• 2+ years of relevant experience in accounts receivable, billing, general accounting support, customer service, or a related business function.
• 1+ year Microsoft Excel, Word, and Outlook.
• 1+ year experience with data entry or processing in financial or enterprise systems such as SAP, Oracle, QuickBooks, or similar platforms.

Skills

• Basic understanding of collections practices or cash application processes.

Benefits

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (14 days)
• Online and Retail Discounts
• Company match 401(k)
• Physical and Mental Health Wellness programs
• and more!

Pay

Compensation is commensurate with experience.

Schedule

Full-time position.