Specialist, Account Receivable (AR)

About the role

The Account Services Specialist plays a crucial role in supporting Tire Discounters' financial operations. This position requires the specialist to accurately record financial transactions, maintain clear communication with stores and customers, and provide outstanding customer service.

Responsibilities

• Reconcile daily accounts receivable activity with POS details to ensure proper transmission of records.
• Identify and address discrepancies as needed.
• Reconcile daily accounts receivable based on data provided by Sound Billing.
• Accurately and promptly post cash receipts and balances from Sound Billing to POS details.
• Work with Sound Billing daily to resolve unallocated payments or billing errors, ensuring all payments are correctly allocated.
• Reconcile daily accounts receivable activity for internal company accounts.
• Maintain and update the tax exemption certificate database, ensuring compliance and accuracy in tax-related documentation.
• Aid in the setup and review of Store Accounts, including managing credit limit approvals and increase requests to support smooth account operations.
• Continuously evaluate current policies and procedures, recommending improvements where necessary to enhance efficiency and effectiveness.
• Deliver outstanding customer service by responding promptly to internal and external customer inquiries with accurate and relevant information, ensuring a high level of customer satisfaction.
• Monitor and report the status of past due accounts, aiding with strategies and efforts to recover outstanding balances.
• Afford support for financial reporting.
• Perform other duties and projects as requested by the supervisor and senior managers, contributing to various tasks and initiatives as needed to support the company's goals.

Requirements

• Knowledge of Generally Accepted Accounting Principles (GAAP) and basic accounting principles.
• Excellent verbal and written communication skills, with the ability to clearly convey information and interact effectively with various stakeholders.
• Strong negotiation skills to handle disputes and resolve billing issues.
• Excellent multi-tasking and organizational skills to manage multiple priorities and deadlines efficiently.
• Ability to work effectively as both an individual contributor and a team member, fostering a collaborative work environment.
• High degree of accuracy and attention to detail, with strong problem solving and critical thinking skills to identify, analyze, and resolve issues promptly.
• Commitment to delivering outstanding customer service and maintaining positive relationships with internal and external customers.
• Ability to handle sensitive financial information with confidentiality and integrity.
• Working knowledge of Microsoft (Word and Excel), Point-Of-Sale and ERP applications.

Qualifications

• Minimum High School Diploma or G.E.D. required.
• Associate’s degree in finance, accounting, business administration or equivalent is considered a plus.
• Minimum one year of experience in accounts receivable, collections, and/or invoicing.
• Experience with auto insurance/claim management is highly preferred.
• Experience working in a retail or automotive environment, particularly in a financial/accounting operation, would be beneficial.