Special Servicing Operations Specialist

About the role

Provides technical and administrative support for all repossession, remarketing, litigation, insurance, third-party agency, and loan servicing activities.

Responsibilities

• Provide frontline support in managing the Bank’s internal collection operation.
• Coordinate all repossession activity in securing collateral for personal property.
• Facilitate all special servicing requirements for the Consumer & Small Business loan portfolio.
• Follow all federal, state, and municipal collections laws, including the Fair Debt Collections Practices Act (FDCPA).
• Resolve insurance exceptions within the Indirect Lending portfolio.
• Assign legal placements to the legal network for litigation.
• Reconcile monthly vendor statements and payments.
• Assist with remarketing activities during the asset disposition process for personal property.
• Assist in making collection calls when needed.
• Field incoming calls into the department’s inbound ACD group.
• Maintain good punctuality and attendance to ensure operational efficiency.
• Follow Bank policy, procedures, and guidelines consistently.

Requirements

• High school diploma or equivalent.
• One (1) or more years’ experience with MS Office (Word, Excel, and Outlook).
• Prior collection experience.

Skills

• Knowledge of federal, state, and municipal collection laws.
• Knowledge of general banking practices.
• Skill in customer service and interpersonal communication to discuss sensitive financial situations tactfully and empathetically while maintaining the Bank’s image.
• Skill in analytical calculations, time management, and problem-solving.
• Ability to communicate effectively both verbally and in writing.
• Ability to multi-task and work under general supervision.
• Ability to work in a fast-paced environment with exacting deadlines.
• Proficiency in using computers and Microsoft Office, including Outlook, Word, and Excel.

Job Expectations

• Operate customary equipment and technology used in a business environment, with or without accommodation.

Benefits

• Generous PTO (Paid Time Off).
• 401(k) matching.
• Health, dental, and vision insurance.
• Pet insurance.
• Special perks and discounts.