Special Projects Coordinator

About the role

This role is involved in core functions related to marketing and growth, grant funding, outreach and community alliances, performance measurement reporting, patient satisfaction and service excellence, as well as special executive and board-level projects.

Responsibilities

• Projects a positive image to the communities served by FCCHC;
• Develops an integrated and comprehensive organizational Marketing Plan to achieve corporate objectives related to patient volume;
• Develops and executes comprehensive marketing plans and programs, both short and long range, to support revenue and volume objectives of the organization;
• Maintains website currency, continuously update information on website, Facebook page; leverage other social media tools (Twitter, etc.);
• Conducts marketing research (surveys and/or focus groups) related to current and new product concepts, and provides feedback for future program development;
• Identify additional specialized third-party resources to help support growth goals and objectives;
• Researches, analyzes, and monitors political, competitive, economic, technological, and social-demographic factors to capitalize on market opportunities and minimize effects of competitive activity;
• Assists in the development of recommendations to improve existing health programs or substantiate the need for additional programs;
• Develops and implements a planning model that supports the organization's mission and values based on an internal and external needs assessment;
• Assists the CEO in defining short and long-term goals and developing strategies that will improve the provision of services and operational efficiency;
• Develops and updates Service Excellence Scorecard for provider and sites, and report monthly at each site to staff;
• Handles patient grievances ad-hoc (complaints or survey grievances); receives patient satisfaction service recovery and inquiry report and responds with root-cause inquiry and service recovery as needed;
• Communicate timely patient satisfaction results to employees immediately upon receipt;
• Monitor and report on patients who are waiting more than one hour in the waiting or exam areas;
• Develop and implement a reward and recognition program/plan (trophy cup, photos, newsletter) to recognize the FCCHC site with the highest overall average satisfaction score each quarter;
• Participates in community functions in order to enhance community awareness/image of services offered by the organization.

Qualifications

Not specified.

Skills

Not specified.

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.