Special Ops Associate
What You’ll Do
You will work with medical practices and health systems to support patient needs, triage cases, and connect individuals with the right resources at the right time.
You will help patients throughout their behavioral health care journey—facilitating follow-ups on treatment recommendations and ensuring patients receive therapy, psychiatry, support groups, or other resources they need.
You will help patients navigate complex social situations and access the care they need.
You will be joining a fast-paced startup where resourcefulness, creativity, and continuous improvement are key.
You will provide education and guidance around options for care and resources.
You will assist patients in locating well-matched, high-quality resources to address presenting concerns.
You will offer validation and support to patients seeking help, and assist them in preparing for engaging in care.
You will coordinate care with referral sources.
You will offer patients continuous follow-up and redirection to new resources as needed.
You will use AI and other emerging tools to streamline workflows, improve accuracy, and reduce manual tasks—helping our team work smarter and faster.
What We’re Looking For
We’re seeking talented professionals who are ready to make an impact:
- A High School Degree; BA in a health and human services field preferred
- Knowledgeable about behavioral health landscape, conditions, modalities of care, either through lived experience, academic experience, or professional experience
- Prior work in a healthcare, peer support, or community health setting preferred
- You’re motivated by working with patients - both directly and behind the scenes - to uncover their unique needs and solutions that fit their preferences
- Your friends think of you as someone who is patient, empathetic, steady, and a good listener
- Understanding of social determinants of health and experience working with diverse patient populations
- Prior experience working with patients with serious mental illness is a plus
- A "builder" mindset: you enjoy creating and refining processes, even when they’re ambiguous, and can be flexible and agile in a rapidly changing early-stage startup
- Self-organized, proactive, motivated to solve problems big and small, and comfortable bringing your own ideas to the table
- Comfortable learning and using AI tools to increase productivity - no engineering experience required