Specialized Operations Associate

Job Description

WHO WE ARE: Saks Fifth Avenue is a leading destination for luxury fashion, driven by a mission to help customers express themselves through relevant and inspiring style. Since its inception in 1924, the company has delivered one-of-a-kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Its unique approach combines an emphasis on the digital customer experience with a strong connection to a network of 33 extraordinary locations across North America for seamless, all-channel shopping. Saks Fifth Avenue is part of Saks Global’s portfolio of top luxury retail brands and real estate assets.

What You Will Do

• General Office
  • Opening the store: safe, controller, registers and distributing reports
  • Maintaining daily functions, including but not limited to; morning cash entry, processing bank deposits, reconciling chargebacks, and counting register and petty cash
  • Resolving customer issues, both internal and external, i.e. researching/payment of bills, tracking/processing customer packages
• Jewelry Operations
  • Follows Jewelry Standards and Shipping Guidelines
  • Receive, verify, and properly book all jewelry in accordance with Company standards
  • Effectively processes re-tickets, RTV's, Transfers, ASN Shipments and price changes
  • Retrieve and process all merchandise to be returned/transferred to the vendor in accordance with Company standards
  • Maintain a repair log, track all repairs sent to the vendor or local shop, and submit repair invoices
  • Receive and verify all merchandise for trunk shows, assist in show set-up/take down and recap results
  • Prepare and submit all special order requests and Statements of Sale when requested
  • Communicate with Corporate Merchants, Account Payable, Inventory Control and vendors as needed
• Common Internal Audit readiness and adherence to Internal Audit standards, including but not limited to monitoring vault/safe contents to remain up-to-date (audit ready)
• Aid managers and associates on the selling floor as necessary
• Process Fulfillment orders
• Ad hoc responsibilities as needed

What You Will Bring

• Ability to lift cartons up to 15 lbs, climb ladders, and handle racks and carts of merchandise
• Strong computer skills, i.e. Google, MS Office, and adapt to changing technology
• Work well in a fast-paced, team oriented environment that requires a high degree of multi-tasking with minimal supervision
• Flexible schedule as per business needs & adheres to Dependability standards
• Demonstrates attention to detail and keeps personal work space organized
• Apply store policies & procedures to help in decision-making
• Handle telephone and face to face interactions effectively and professionally
• Maintain confidentiality when handling issues

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Basic life insurance
• Supplemental life insurance
• Disability insurance
• A variety of additional voluntary benefits (such as critical illness, hospital and accident insurance)

Compensation

Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate. Actual starting pay will be determined based on work location, experience, and other job-related factors.