Special Hazards Technician

Position Summary

The Special Hazards Technician at Marmic Fire and Safety plays a pivotal role in ensuring the effective installation, maintenance, and servicing of specialized fire protection systems designed for unique or high-risk environments. This position is responsible for working with advanced fire suppression technologies, including clean agent systems, foam systems, and other special hazard solutions. You will be tasked with conducting detailed inspections, performing system tests, and addressing complex technical issues to ensure all systems operate reliably and meet stringent safety and compliance standards.

Core Responsibilities

• Install, maintain, and repair specialized fire protection systems tailored for unique hazards and high-risk environments.
• Conduct regular inspections and system tests to verify operational reliability and adherence to safety standards.
• Provide expert technical support, diagnose complex system issues, and implement effective solutions.
• Address and resolve technical challenges related to special hazard fire protection systems.
• Collaborate with clients to assess their specific fire protection needs, offer expert recommendations, and ensure solutions are tailored to their unique hazards.
• Maintain strong client relationships through professional service and effective communication.
• Maintain accurate records of system installations, maintenance activities, and repairs.
• Prepare detailed reports on system performance, service activities, and any issues encountered.
• Ensure all work complies with relevant local, state, and national safety regulations and standards.
• Follow company policies and procedures to uphold high safety and service standards.
• Identify and implement best practices to enhance the efficiency and effectiveness of special hazard system services.
• Collaborate with other team members to continually improve service processes and customer satisfaction.

Minimum Qualifications

• Minimum of 3 years' experience as a service technician.
• Proficient with Microsoft Office and Google Docs.
• Strong verbal and written communication skills.
• Able to effectively interact with employees and vendors.
• Basic understanding of financial principles related to Parts operations.
• Detail-oriented, reliable, and professional.
• Excellent organizational, documentation, problem-solving, and time management skills.
• Strong customer service skills.
• High school diploma or equivalent.
• Capable of lifting and moving equipment over 50 lbs., and working in challenging positions (e.g., climbing ladders, confined spaces).
• Able to work independently and in a team within a fast-paced environment.
• Pass pre-employment background and substance abuse screenings, and be available for after-hours on-call work.

Preferred Qualifications

• NICET Certification.
• Electrical experience recommended.
• Alarm experience preferred.
• Advanced understanding of clean agent systems, foam systems, and other special hazard technologies.
• Previous experience in a field service role dealing with specialized fire protection systems.

Benefits & Perks

• Weekly paychecks.
• Employee Ownership Program.
• Pay progression based on performance and NICET certification advancement.
• Company-paid training programs and on-the-job training.
• Potential for a sign-on bonus.
• Tele-health services if healthcare coverage is elected.
• 401K plan with up to a 4% company match.
• Medical, Dental and Vision Insurance effective the first of the month following your start date.
• Accrual of up to 13 days of Paid Time Off (PTO) in your first year.
• 7 Paid Holidays annually.
• Company vehicle with maintenance care and fuel card, excluding Helper roles.
• Company cell phone and IT tools.
• Uniform and boot allowance.
• All necessary tools and equipment to perform your job.

About the Role

We work hard to protect clients, customers, and teammates from fire hazards by installing, maintaining, and inspecting fire suppression systems. Our fire suppression systems ensure uninterrupted operations in businesses you likely visit, and our technicians take pride in their communities, prioritizing safety for all.

Skills

• Proficiency with Microsoft Office and Google Docs.
• Strong verbal and written communication skills.
• Effective interaction with employees and vendors.
• Basic understanding of financial principles related to Parts operations.
• Detail-oriented, reliable, and professional.
• Organizational, documentation, problem-solving, and time management skills.
• Strong customer service skills.
• Experience with advanced fire suppression technologies, including clean agent systems, foam systems, and other special hazard solutions.
• Technical troubleshooting and issue resolution skills.
• Ability to lift and move equipment over 50 lbs., and work in challenging positions (e.g., climbing ladders, confined spaces).
• Independent and team-oriented work style.
• Pre-employment background and substance abuse screenings.

Qualifications

• Minimum of 3 years' experience as a service technician.
• Proficient with Microsoft Office and Google Docs.
• Strong verbal and written communication skills.
• Able to effectively interact with employees and vendors.
• Basic understanding of financial principles related to Parts operations.
• Detail-oriented, reliable, and professional.
• Excellent organizational, documentation, problem-solving, and time management skills.
• Strong customer service skills.
• High school diploma or equivalent.
• Capable of lifting and moving equipment over 50 lbs., and working in challenging positions (e.g., climbing ladders, confined spaces).
• Able to work independently and in a team within a fast-paced environment.
• Pass pre-employment background and substance abuse screenings, and be available for after-hours on-call work.

Benefits

• Weekly paychecks.
• Employee Ownership Program.
• Pay progression based on performance and NICET certification advancement.
• Company-paid training programs and on-the-job training.
• Potential for a sign-on bonus.
• Tele-health services if healthcare coverage is elected.
• 401K plan with up to a 4% company match.
• Medical, Dental and Vision Insurance effective the first of the month following your start date.
• Accrual of up to 13 days of Paid Time Off (PTO) in your first year.
• 7 Paid Holidays annually.
• Company vehicle with maintenance care and fuel card, excluding Helper roles.
• Company cell phone and IT tools.
• Uniform and boot allowance.
• All necessary tools and equipment to perform your job.

Pay

Competitive compensation package based on experience and qualifications.

Schedule

Full-time position with flexible scheduling to accommodate the needs of the business and the technician.