Spec Surveillance

Primary Job Duties

• Monitor Table Games, Slots, Cages, Soft Count and Race and Sports Book.
• Report repairs of Surveillance equipment to the department Technicians via email or iTrak system for record accuracy; in the event the system(s) goes down, a verbal request will be sent to the Technicians.
• Operate Surveillance video equipment to ensure accurate video documentation regarding irregularities or deviations from normal activities; write factual reports about abnormal activity observed and ensure compliance with the Surveillance system.
• Work closely with local, state, and federal law enforcement agencies while conducting investigations.
• Detect and identify theft, fraud, and other criminal activities in all point-of-sale environments.
• Utilize AI and other software programs, investigating and analyzing data and alerts provided.
• Evaluate the Table Games play of high-end luxury property guests.
• Conduct observations and investigations on suspicious activity on the Casino floor.
• View the Casino areas for identification of cheating activities, undesirables, pilferage, and embezzlement.
• Assist Security in protecting the welfare of the team members and guests of the Casino and Hotel.
• Cookordination with local, state, and federal law enforcement in the investigation of criminal activity which occurred on company property.

Competencies

• Work varied shifts, to include weekends and holidays.
• Knowledgeable of state gaming regulations and statutes and a thorough understanding of departmental policies and procedures.
• Knowledgeable of all Casino games, including payoffs, and game odds, specific knowledge of all areas observed, including but not limited to, rules, procedures, cheating methods, and card counting methods.
• Ability to make decisions based on existing evidence and protects the assets of Resorts World Las Vegas.

Preferred

• Knowledge of Gaming Minimum Internal Casino Standards, local jurisdictional gaming laws, and Nevada Revised Statutes.
• Proficient in detection of advantage play (card counters, top card, and hole card).
• A good understanding of all computer-based programs used by Surveillance, iTrak, BJ Survey, Bravo Sessions or equivalent.
• Ability to use Microsoft Excel and Word.
• Previous experience working in a large, luxury resort setting.

Minimum Education And Experience

• Must be 21 years of age.
• At least two years of Casino experience in Table Games, Slots, Soft Count rooms, Cashiers, related areas, or equivalent video monitoring and investigation experience.
• At least two years in a Surveillance department and knowledge of all Table Games in a high-end luxury resort is preferred.

Certificates, Licenses, Regulations

• Must be able to obtain and maintain a Nevada Gaming Control Board registration and any other certification or license, as required by law or policy.
• Proof of eligibility to work in the United States.

Core Job Responsibilities

• Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home.
• No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
• Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
• Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
• Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
• Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.

Physical Demands

• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 10 lbs.
• Eye/hand coordination.