Spclst: Reservations

About the role

The Group Reservations Coordinator plays a crucial role in ensuring the successful execution of group and conference lodging needs. They collaborate with various departments to enhance service standards and ensure smooth operations.

Responsibilities

• Provide excellent and personalized customer service to a variety of clientele through professional, engaging, and friendly assistance.
• Use active listening skills and probing questions to support effective telephone and electronic communication.
• Collaboratively work with members of group sales and conference services to improve and maintain service standards, communications, and procedures that impact clients and attendees.
• Maintain and manage details for each group including contracts, reservation requests, inventory management, collecting deposits, inputting rooming lists, monitoring cutoff dates, monitoring room revenue, and calculating attrition.
• Ensure all Reservations policies are upheld.
• Demonstrate an unyielding passion for the guest experience, culture, mission, and vision by troubleshooting and resolving guest issues in a timely and mutually beneficial outcome.
• Manage billing adjustments and build online links.
• Coordinate/facilitate meetings with stakeholders as necessary.
• Attend meetings with clients and internal teams.

Requirements

• High School graduate.
• Event planning, hospitality, accounting, or sales experience preferred.
• Basic accounting knowledge.
• Data entry preferred.
• MS Office Suite. Google Sheets.
• Property Management software experience preferred: IQware / Opera Cloud & FDC / OSEM.
• Excellent communication of the English language, both written and spoken.
• Able to work on the phone and computer for long periods of time.
• Flexible schedule, exceptional time management, and attention to detail.
• High level of interpersonal communication and a focus on customer service skills.
• The ability to work independently, prioritize, and adapt as needed.
• The ability to multitask and use multiple systems at once.
• Permanent workstation required (not a laptop eligible position).

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons.
• More employee discounts on lodging, food, gear, and mountain shuttles.
• 401(k) Retirement Plan.
• Employee Assistance Program.
• Excellent training and professional development.
• Full Time Roles Are Eligible For The Above, Plus Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours).
• Free ski passes for dependents.
• Critical Illness and Accident plans.
• Employees can work remotely from British Columbia, Washington D.C., and the 16 U.S. states* in which we currently operate.

Pay

$22.00/hr - $27.23/hr.

Schedule

Full Time.