Reservationist

Responsibilities

• Answer passenger calls collecting all necessary trip information for the permissible time period.
• Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it effectively.
• Complete data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate.
• Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes.
• Communicate passenger cancellations in a timely manner to scheduling, dispatch, or vehicle operations personnel.
• Maintain up to date passenger records in customer database, making all necessary changes in status, client contact information, fare/rider type or other important field entries.
• Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.
• Maintain accurate records and appropriate filing systems.
• Communicate effectively with operations staff regarding scheduling or passenger issues.
• Able to handle multiple tasks accurately and effectively.
• Excellent customer service.
• Professional demeanor and appearance.
• Reliable in attendance.
• Team player and helpful to staff, management, and peers.

Qualifications

• Strong computer & customer service skills in a fast-paced environment.
• Data entry experience and general knowledge of windows-based computer system and Microsoft Office.
• Experience in para-transit scheduling systems, preferred.
• Ability to read, write, and speak clearly the English language.
• Good knowledge of Spanish required, able to use multi-line phone systems and handle multiple tasks concurrently.
• Excellent verbal and communication skills in both English and Spanish.
• Able to work in a fast-paced environment.
• Possess excellent decision-making skills.
• Excellent attendance record.
• Excellent verbal and written communication skills.
• Telephone speaking and/or call center experience.
• Computer experience.