Spares Field Demand Planner

About the role

The KLA Services team in Milpitas, CA is seeking a Spares Demand Planner to manage communications and messaging between customer regions and internal planning counterparts. This role requires managing Spares Delivery Performance across all products for the assigned region.

Responsibilities

• Manage communications and messaging between customer regions and internal planning counterparts.
• Drive Spares Delivery Performance across all products for your region by reviewing stocking levels, replenishments, field demand behavior, and upcoming ramps.
• Translate regional/customer requests into a problem statement for review with HQ team. Drive appropriate review and response to field.
• Monitor and report out Fill Rate Performance v. Fill Rate Targets and Planned vs. Actual Inventory.
• Perform miss analysis and drive cross-functional actions that impact current and future Fill Rate performance.
• Assessment of spare part plan to ensure coverage is sufficient to meet requirements.
• Recognize process gaps and drive improvements holistically across cross-functional teams.
• Conduct ramp readiness reviews for spares support within assigned region.
• Collaborate with key stakeholders across KLA to improve customer experience and develop mechanisms that support operational excellence.
• Education internal stakeholders of metrics, planning methodologies, and support entitlements.
• Provide crisp and timely communication on developing issues to relevant internal and external customers. Keep leadership informed of customer impact and progress of recovery efforts.

Requirements

• Bachelor’s degree plus 3+ years of related experience.
• High proficiency in MS Excel; SQL a plus.
• Experience with trade and compliance regulations.
• Experience with S&OP processes.
• Experience with inventory planning.
• Critical thinking and strong analytical skills: ability to collect, organize, and analyze data to support demand and supply optimization.
• Ability to work well on cross-functional teams in multiple locations and time zones.
• Excellent communication/presentation, organizational, analytical, leadership, and interpersonal skills.
• Self-driven, independent, yet strong collaboration skills.
• Demonstrated ability to effectively deal with ambiguity, identify gaps, and implement innovative solutions to increase operational efficiency.

Preferred Qualifications

• Bachelor’s degree in a relevant field such as Business, Supply Chain Management, Logistics, Data Analytics.
• Experience with S&OP processes.
• Experience with inventory planning.

Benefits

• Base Pay Range: $77,800.00 - $132,300.00 Annually
• Additional benefits include:
• Medical, dental, vision, life, and other voluntary benefits
• 401(K) including company matching
• Employee stock purchase program (ESPP)
• Student debt assistance
• Tuition reimbursement program
• Development and career growth opportunities and programs
• Financial planning benefits
• Wellness benefits including an employee assistance program (EAP)
• Paid time off and paid company holidays
• Family care and bonding leave

Pay & Schedule

• Pay Range: $77,800.00 - $132,300.00 Annually
• Schedule: Full-time