Spare Parts Sales Representative (Remote - MidWest)

About the role

Foodera Technologies is seeking a motivated, customer-focused Spare Parts and service Sales Representative to support and grow our aftermarket parts business. This role is responsible for generating revenue through parts and service sales, building strong customer relationships, providing technical product support, and ensuring customers receive timely and accurate information regarding parts and service availability, pricing, and delivery.

Responsibilities

• Meet or exceed sales goals for spare parts and service offerings, contributing to overall company revenue growth.
• Develop and maintain strong relationships with existing customers while identifying opportunities to expand business within assigned accounts.
• Proactively contact customers regarding replacement parts, preventative maintenance needs, and equipment support opportunities.
• Handle inbound customer inquiries, process purchase orders, and ensure timely follow-up on all requests.
• Aid customers in identifying and selecting the correct replacement parts and provide guidance on product usage, maintenance, and installation.
• Prepare and deliver quotes, including pricing, availability, and lead-time information.
• Provide customers with accurate delivery schedules and order status updates.
• Conduct regular customer visits and plant walkthroughs to strengthen relationships and uncover new opportunities.
• Maintain a thorough understanding of Foodera Technologies' products, equipment, and aftermarket offerings.
• Stay current on industry trends, customer needs, and competitor products to effectively position our solutions.
• Collaborate with internal teams including service, operations, engineering, and customer support to ensure exceptional customer service.
• Maintain accurate records of customer interactions, opportunities, quotes, and sales activities.

Requirements

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• 1–3 years of experience in parts sales, customer service, technical sales, maintenance support, or a related field.
• Experience with food processing equipment, industrial equipment, manufacturing machinery, or aftermarket parts sales preferred.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication abilities.
• Able to manage multiple priorities and a high volume of customer inquiries.
• Strong organizational and time-management skills.
• Self-motivated and comfortable working independently in a remote environment.
• Proficiency with Microsoft Office applications, including Word and Excel.
• Able to travel 50–75% within the assigned territory.

Preferred Qualifications

• Knowledge of food processing equipment, spare parts, maintenance practices, and preventative maintenance programs.
• Prior experience supporting manufacturing, food production, packaging, or industrial processing customers.

Physical Requirements

• Prolonged periods of sitting and working on a computer.
• Ability to lift and carry parts or materials weighing up to 25 pounds.
• Ability to travel extensively throughout the assigned territory, including customer manufacturing and processing facilities.
• Ability to access and navigate customer and company facilities safely.