Spare Parts Coordinator

Responsibilities

• Customer-oriented, building long-term solid customer relationships demonstrating empathy, patience, adaptability, and proactivity. And anticipate customer needs.
• Assisting customers over the phone and via emails with inquiries related to spare parts sales including identifying required part numbers, alternative components, available accessories, inventory availability and lead times.
• The primary contact for customers. Communicates with staff from different departments, such as project engineers, warehouse, and logistics, to ensure the status of orders and resolve any customer inquiries.
• Able to multitask and use multiple systems to assist customers with spare parts sales and inquiries over the phone and via email. This includes identifying required part numbers, alternative components, available accessories, inventory availability, lead times, and product documentation.
• Change agent that demonstrates a willingness to learn and improve processes. Provide proactive updates about processes, policies, and best practices for the customers.
• Participate in ongoing continuous process improvement; find, develop, and implement.
• Maintain up-to-date knowledge of Husky Machine and Mold technology.
• Support the monitoring of the team dashboards and daily and weekly team activities to control backlog.
• Provide global support based on prevailing business initiatives on the quote/order process.

Qualifications

• Post Secondary Education (College Diploma or University Degree) preferred or 3-5 years of relevant experience.
• Previous experience in customer support via phone and email
• Highly proficient in spoken and written English, secondary and tertiary language skills a strong asset
• Must be able to work independently in a high-paced environment and be self-motivated.
• Solid technical skills experience using MS Office (Outlook, Excel, Power BI and Word)
• Excellent interpersonal, verbal, and written communication skills
• Ability to interact effectively and professionally with customers.
• Must be available to support various weekday shifts and support on weekends and after hours as the needs arise, i.e., vacation coverage and statutory holidays.
• Proficiency in Baan LN and/or Baan 4 or CRM is an asset.

Pay

Pay Range: $65,000 - $80,000