Spanish Speaking Patient Care Coordinator

Responsibilities

• Provide outstanding customer service to every patient
• Coordinate patient visits to ensure proper progress of treatment plans
• Educate our patients on treatment plans, practice policies, financial responsibility, etc.
• Schedule the treatment plan of the physicians with the patient
• Track referrals and treatment plans with patient
• Assist patients to set goals and identify the problem(s) when patients are not meeting their goals
• Assist patients with completion of paperwork when necessary
• Respond to patient inquiries in a compassionate and timely manner
• Process medical insurance information, verify patient eligibility, and address any patient questions about insurance (liaise with Billing department as appropriate)
• Ensure the compliance of treatment plans created by the physicians
• Maintain confidentiality of personal information (HIPAA compliant)
• Ensure all patient information (demographics, insurance information, etc.) are in the system for follow-up and reporting
• Provide advocacy, information, and referral services to patients
• Act as a back-up to other team members as needed

Requirements

• 1+ years of relevant medical experience, preferred
• Knowledge of medical terminology & procedures, and the ability to intelligently and confidently converse with patients and is preferred
• Strong computer knowledge and Windows programs including Microsoft word/excel

Skills And Abilities

• Bilingual (English/Spanish) required
• Excellent verbal and written communication
• Ensuring a great patient experience by delivering outstanding customer service
• Relaying a sense of compassion to our patients
• Exceptional organizational and time-management skills - the ability to multi-task is a must
• Adaptability and flexibility while working in a fast-paced environment
• Problem-solving ability and aptitude
• Outcome-focused, with an ability to work under pressure
• A solution-oriented mindset and a willingness to 'get your hands dirty'
• A strong sense of urgency and focus in accomplishing tasks

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 25 pounds at times

Schedule

Full-Time, Monday-Friday, 40 hours per week

Pay

$19-21/hour