Spanish Licensed Health Insurance Agent

About the role

MCI is seeking a Spanish-speaking Licensed Health Insurance Agent. This role involves providing exceptional service to clients, assisting with health insurance inquiries, and guiding customers through the process of selecting and enrolling in health plans. Key responsibilities include providing information about healthcare options and insurance policies, helping customers choose appropriate policies, responding to customer inquiries, and promoting insurance products.

Responsibilities

• Provide information to customers about various healthcare options and insurance policies.
• Help customers choose the appropriate insurance policy that fits their needs.
• Engage with customers to understand their requirements and provide relevant solutions.
• Ensure that all activities and advice comply with insurance regulations and company policies.
• Deliver high-quality service to ensure customer satisfaction and retention.
• Respond to customer inquiries regarding coverage, benefits, claims, and other insurance-related questions.
• Maintain accurate and up-to-date customer information and documentation.
• Keep abreast of changes in insurance regulations, healthcare policies, and market trends to provide accurate and current information to customers.
• Promote various insurance products and services to meet sales targets and business objectives.
• Resolve any concerns that customers may have with their insurance policies.
• Work closely with other team members and departments to ensure a cohesive customer service and policy management approach.
• Participate in ongoing training and professional development to maintain licensure and improve skills.

Requirements

• A high school diploma or GED.
• A valid Healthcare Insurance License.
• Previous call center experience is preferred.
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
• Excellent oral and written communication skills.
• Strong organizational abilities and interpersonal skills.
• A flexible schedule, strong analytical and problem-solving skills, and the ability to multitask effectively.
• Capable of functioning efficiently in a fast-paced environment.
• Dependable in completing assignments and maintaining attendance.

Qualifications

• A wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds (wireless connections are not allowed).
• Two 21" monitors are needed.
• A hard-wired broadband Internet connection via DSL, Cable, or Fiber Optic is required.
• Wireless connections, including encrypted ones, are not allowed for accessing the client's Work at Home systems.
• You must provide your own headset. Specific models will be recommended during the interview process.

Benefits

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. These include Paid Time Off, Incentives & Rewards, Health Benefits, Retirement Savings, Disability Insurance, Life Insurance, Supplemental Insurance, Career Growth, Paid Training, and a Fun, Engaging Work Environment.