Spanish Bilingual Intake Specialist - Nights & Weekends

About the role

We are more than just a personal injury law firm - we are a dedicated team committed to making a meaningful difference in the lives of those we serve. Behind every case is a real person facing real challenges, and we are honored to stand by their side during difficult times. If you thrive in a fast-paced environment, communicate with empathy and confidence, and are passionate about helping people, this may be the opportunity you’ve been waiting for. This is more than an intake role. This is where client trust begins.

Responsibilities

• Client Engagement: Utilize your exceptional people skills to connect with potential clients, establishing trust and rapport from the first interaction.
• Consultative Approach: Carefully assess each potential client’s unique situation, confidently presenting the best course of action and how TORKLAW can support their journey to justice.
• Communication Excellence: Exhibit outstanding communication abilities across all platforms (phone, text, chat, and email), ensuring clarity, empathy, and professionalism in every exchange.
• Precision in Execution: Perform accurate data entry and maintain diligent follow-up to ensure no detail is overlooked in the potential case intake process.
• Team Collaboration and Independence: Thrive in a supportive team environment while also possessing the drive and discipline to work autonomously.
• Seamless Hand-off: transition the newly retained client to the team that will handle his/her case.

Requirements

• Bilingual (English/Spanish) is required.
• Ideally 1+ year of experience in a similar role, or equivalent education.
• Computer literate and proficient with standard office productivity software.
• Effective team player.
• Excellent interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• A problem‑solver with the ability to handle challenging situations.
• Friendly and approachable demeanor.

Qualifications

• High school diploma or equivalent preferred.
• Previous experience in customer service or administration preferred.

Skills

• Bilingual communication (English/Spanish).
• Client engagement and rapport building.
• Consultative assessment and case intake.
• Proficiency with phone, text, chat, and email platforms.
• Accurate data entry and follow‑up.
• Organizational and multitasking abilities.
• Problem‑solving under pressure.
• Team collaboration and independent work ethic.

Benefits

• Competitive salary plus generous bonus structure.
• 12 paid holidays annually.
• 10 paid vacation days annually.
• 6 paid sick days annually.
• Medical insurance.
• Optional dental, vision, and life insurance.
• 401(k) with a 4% fully vested safe‑harbor company match.
• Regular team events, happy hours, team‑building activities, and holiday parties.
• Company‑issued laptop upgraded every 3 years – yours to keep afterward.

Pay

$45K‑$55K + bonus structure.