Weekend Intake Coordinator (Bilingual)

Alpaca Health enables clinicians to become entrepreneurs, starting in autism care. We help clinicians launch and scale their own clinics by providing AI-powered software, payer contracting, and full back-office infrastructure. Our goal is to shift power in healthcare away from large consolidated entities and back to clinicians. We've raised over $14M in funding from early-stage investors and are building for long-term category leadership while serving hundreds of patients and growing 30% month-over-month.

About the role

We are hiring a Bilingual Intake Coordinator (Spanish/English) to guide families from first contact through the start of care. You will own all intake activity over the weekend, a time when families are typically most available to start their ABA journey. You will be the front door to Alpaca, owning the intake experience end-to-end, navigating insurance complexity, and ensuring every family is set up for success. This role requires empathy, precision, and the ability to move families forward with clarity.

Responsibilities

• Own the intake journey
  • Guide families from initial inquiry through confirmed start of care
  • Proactively follow up via phone, text, and email to keep momentum
  • Ensure all required information and documents are completed on time
• Navigate insurance and access to care
  • Help families work through insurance requirements (e.g., Tricare ECHO enrollment, referrals, prior steps)
  • Coordinate benefit verification and communicate next steps clearly
  • Partner with billing and insurance ops to resolve issues quickly
• Be the trusted point of contact for families
  • Explain patient responsibility, coverage, and expected costs in a clear, empathetic way
  • Set expectations around timelines, requirements, and what “ready for care” looks like
  • Build trust while maintaining urgency and accountability
• Coordinate across internal teams
  • Work closely with billing, operations, and partnerships to move cases forward
  • Surface blockers early and drive resolution
  • Ensure clean handoffs once families are ready to start care
• Ensure quality and fit
  • Assess whether families are a strong fit for Alpaca’s model and providers
  • Flag concerns and ensure alignment before starting services
  • Maintain a high bar for readiness and experience
• Drive operational excellence
  • Maintain accurate records and tracking across systems
  • Identify patterns, bottlenecks, and opportunities to improve intake workflows
  • Take on additional responsibilities as needed to improve speed and quality of care access

Requirements

• You are deeply empathetic but know how to push when needed
• You communicate clearly and confidently, especially around complex or sensitive topics
• You are highly organized and follow through relentlessly
• You are comfortable navigating ambiguity and solving problems in real time
• You take ownership—you don’t wait for someone else to fix things
• You are fluent in both Spanish and English (required)

Schedule

This is a part-time, weekend role.

Why Join

• Direct exposure to company-building at an early stage
• Real ownership of critical initiatives from day one
• The opportunity to materially impact families and clinicians
• A fast learning curve that few roles can match