Space Development Agency (SDA) NOC Technician

Overview

Job Title: Space Development Agency (SDA) NOC Technician
Location: Scott AFB, IL
Security Clearance: Secret
Description: C3EL is seeking a cleared professional to support our mission at Scott AFB in Illinois. This Network Technician will support the Space Development Agency (SDA), providing 24/7/365 technical and operational support as part of a high-visibility, mission-critical Network Operations Center (NOC).

Responsibilities

• Create and update tickets.
• Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools.
• Incident Correlation and Fault Analysis:
• Proactively analyze alarms.
• Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information.
• Identifying the fault condition and its impacts.
• Isolating root causes.
• Coinciding correction of fault situations regardless of the fault in the infrastructure.
• Notifying necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents.
• Incident Analysis (Fault Isolation):
• Support the fault isolation process.
• Diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs.
• Identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities.
• Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment.
• Support all customers to include providing global situational awareness support.
• Fault Correction:
• Correct/replace faulty network elements, coordinating with other service providers as necessary.
• Verify that service has been restored upon resolution of all customer-initiated tickets.
• Network/Service Restoration:
• Restore networks and service to full operation.
• Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs.
• Identify failures that are attributable to a different causes and impacts.
• Conduct reroute and normalization of services and circuits due to outages.
• Reroute routine circuits within 24 hours of notification, documenting reroute in the configuration management database (CMDB).
• Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket.
• Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support.
• Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined.
• Works directly with Shift lead and O&M leadership for guidance.
• Incident Escalation:
• Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II.
• Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
• Demonstrate knowledge of training, standard operating procedures, and tools within O&M.
• Afford assistance in training Network controllers within O&M.
• Effectively communicate with the O&M team and the customer.
• Provide technical advice and insight to peers and customers to assist in resolution of complex issues.
• Demonstrate proficiency in several functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.

Minimum Qualifications

• A minimum of a High School diploma or equivalent is required.
• U.S. Citizenship.
• An active, in-scope US Government issued Secret clearance.
• Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent).
• Experience in network monitoring, troubleshooting, and service restoration.
• Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.
• Proficiency in one or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, GVS, ATM, Promina, CISCO, MSPP, Optical Switching.
• A general understanding of network and transport topologies, including IP and DWDM environments.
• Ability to work in a 24/7 operational environment, including rotating shifts.

Desired Qualifications

• Experience in a Tech Control Facility (TCF) or Cyber Transport environment.
• Background in circuit actions and coordination with telecom vendors.
• Familiarity with IP architecture and network design principles.
• Experience working in a Telco Network Operations Center (NOC), including inside and outside plant operations.
• Proficiency with Microsoft Office Suite applications, including Outlook, Excel, Word, Access, PowerPoint, and Teams.
• Additional certifications are a plus, including: CCNA (Cisco Certified Network Associate); JNCIA-Junos (Juniper Networks Certified Associate); F5 Networks Certified Technical Specialist; ITILv4 (Information Technology Infrastructure Library, Version 4).