Space Development Agency (SDA) NOC Technician

Responsibilities

• Create and update tickets.
• Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools.
• Proactively analyze alarms.
• Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information.
• Identify the fault condition and its impacts.
• Isolate root causes.
• Coordinate correction of fault situations regardless of the fault in the infrastructure.
• Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents.
• Support the fault isolation process.
• Diagnose and troubleshoot utilizing procedures to isolate where the fault occurs.
• Identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities.
• Restore networks and service to full operation.
• Conduct reroute and normalization of services and circuits due to outages.
• Reroute routine circuits within 24 hours of notification, documenting reroute in the configuration management database (CMDB).
• Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket.
• Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support.
• Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined.
• Works directly with Shift lead and O&M leadership for guidance.
• Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II.
• Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
• Evaluate and provide feedback for training, standard operating procedures, and tools.
• Assist in training Network controllers within O&M.
• Effectively communicate with the O&M team and the customer.
• Provide technical advice and insight to peers and customers to assist in resolution of complex issues.

Qualifications

• A current, in-scope US Government issued Secret clearance.
• 2-5 years of relevant technical experience.
• A DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent).
• Demonstrated experience in network monitoring, troubleshooting, and service restoration.
• Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.
• Proficiency in one or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.
• A general understanding of network and transport topologies, including IP and DWDM environments.
• The ability to work in a 24/7 operational environment, including rotating shifts.