Spa & Wellness Concierge

Full-time position with varying shifts, including weekends.

Pay

$23.67/hr. - $24.85/hr., depending on experience, with opportunities for annual performance-based increases.

Benefits

• 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days.
• 401(k) retirement plan.
• Employer-paid life insurance and long-term disability.
• 21 days of PTO in the first year, growing to 33 days after five years, with an option to cash out twice annually.
• Free meals and parking.
• Paid breaks.
• 40¢/gallon gas discount.
• Giveaways such as concert and sports tickets.
• Tuition reimbursement and certification programs.
• Employee Assistance Program.

About the Role

The Spa & Wellness Concierge serves as the first impression of Moonrise Spa at Snoqualmie Casino & Hotel, welcoming guests with genuine hospitality while managing the flow of appointments and providing expert knowledge of spa services. This role is essential in cultivating a serene and luxurious guest experience from arrival to departure. With an unwavering commitment to service excellence, the Spa Concierge ensures every guest feels valued, cared for, and fully immersed in a world-class wellness environment.

Responsibilities

• Warmly welcome each guest with a polished and professional demeanor, creating a relaxing and refined arrival experience.
• Assist guests with check-in, escorting them through the spa as needed while offering personalized attention.
• Manage all spa reservations with precision using the designated scheduling system; confirm, modify, and organize appointments to optimize therapist availability and ensure timely service flow.
• Maintain awareness of spa occupancy, timing, and daily schedule to assist in smooth operational transitions.
• Provide detailed information on treatments, products, amenities, and current spa promotions to guide guests in choosing services aligned with their preferences.
• Actively promote upgrades, add-on treatments, and retail offerings in a manner that enhances the guest experience without pressure.
• Serve as a key liaison between guests, service providers, and spa leadership to ensure seamless communication and timely execution of guest requests.
• Relay special guest requests or preferences discreetly and efficiently.
• Maintain a pristine, well-organized, and tranquil spa reception and relaxation space.
• Assist in the upkeep of treatment rooms when necessary, adhering to cleanliness and presentation standards.
• Respond promptly and graciously to guest concerns, demonstrating empathy, professionalism, and discretion to resolve issues to the guest’s satisfaction.
• Proactively anticipate guest needs and personalize interactions based on observed cues or known preferences.
• Field guest inquiries and feedback related to the pool, hot tub, and fitness facility, providing helpful information and ensuring a positive experience.
• Oversee retail inventory, ensuring products are properly stocked and ordered to meet guest demand.
• Monitor inventory levels, place orders as needed, and ensure accurate product records for efficient operations.
• Assist with inventory, administrative tasks, and other duties as assigned by Spa Management to support overall operations.

Requirements

• One (1) year of guest-facing customer service experience.

Skills

• Strong customer service skills with a focus on creating a positive guest experience.
• High attention to detail to maintain cleanliness and organization.
• Excellent interpersonal and communication skills.
• Ability to work well within a team and support fellow team members.
• Capable of handling multiple tasks and priorities simultaneously.

Preferred Qualifications

• Experience with spa management software and/or booking systems.
• Previous experience in a Forbes-rated spa, AAA Diamond property, or a luxury hospitality setting.