Spa Supervisor

Responsibilities

• Relay maintenance and housekeeping requests to the proper staff members or systems in place
• Answer phone calls, book appointments accurately
• Promote and recommend retail products to our guests
• Provide consistent high standards of customer service by greeting and assisting guests according to the spa operation procedures
• Maintain a clean and professional appearance
• Protect employees and guests by providing a safe and clean spa and fitness environment
• Ensure all guest opportunities are dealt with promptly, efficiently and in confidence. Communicating all opportunities to Spa Manager
• Check guests in and out, take payments, run all daily spa reports and confirmations
• Answer a variety of questions from the guests and handle routine problems
• Ensure that all email enquiries are responded to within 1 business day of receipt, or less.
• Consistently promote retail sales and services through training, tools and events
• Achieve financial objectives by monitoring treatment bookings, maximizing results in the area of sales, merchandising and operations
• Work with the Spa Manager to promote all aspects of the spa facility
• Assist with spa inventories and orders
• Collaborate with the Spa Manager for all events and promotions
• Create a motivating environment of sincerity, warmth and fun for staff and guests
• Balancing spa schedule, training employees, documenting team issues or reporting to departments – People and Culture
• Ensure that all staff follow the uniform and grooming guidelines of the spa
• Communicate all hotel team member updates and incentive programs
• Aid in timely opening and closing of the Spa
• Working with the security team of the Seagate to facilitate the close of each day in line with company requirements
• Adhere to daily reconciliation of the cash drawer procedures and transfer of cash to the safe
• Maintain professional and technical knowledge
• Ensure all staff effectively operate the computer booking and POS system to support accurate bookings and sales
• Observe environmentally friendly practices within the Spa

Requirements

• Ability to speak, read, write and understand English
• Professional demeanor and presentation appropriate for a luxury environment
• Minimum of two (2) years hotel/spa experience preferred
• Excellent interpersonal, written/verbal communication, and training skills are essential
• Positive attitude, team focus, enthusiasm, excellent customer service skills
• Ability to work a flexible schedule, including evenings, weekends and holidays, according to department needs and business volumes
• Highly motivated, organized, goal and results oriented individual who thrives under pressure
• Ability to stand, sit, or walk for an extended period of time
• Ability to lift/pull up to 50lbs.