Spa Supervisor

About the Role

The Spa Supervisor plays a key leadership role in ensuring the smooth and successful daily operation of the spa. This position supports the Spa Director, Assistant Spa Director, and Spa Operations Managers by providing operational oversight, leading team members, delivering exceptional guest experiences, and maintaining the highest standards of service, cleanliness, and professionalism. The Spa Supervisor serves as a role model for employees while fostering a collaborative, guest-centric, and engaging work environment.

Responsibilities

• Oversight of the spa operation in the absence of and in partnership with the Spa Director, Spa Assistant Director, and Spa Operations Managers
• Leading the support team and service providers toward a successful daily operation
• Leading the spa support team through timely coaching and counseling
• Managing guest experiences for success
• Leading by example of efficiency, service, cleanliness, and sanitation for the spa front desk colleagues, spa locker attendants, and spa coordinator team
• Assistance with spa retail sales and spa incentives
• Scheduling of the support team

Qualifications

• Excellent communication skills that translate to heart-led service for guests and colleagues
• Ability to stand and walk for long periods of time, and lift, pull, push, and drag moderate weight
• Excellent skills to support a collaborative work environment
• Confidence and decisive decision-making skills to work unsupervised
• Strong attention to detail for leading with efficiency, clarity, and thorough problem-solving
• Ability to verbally and physically express compassion, empathy, and a strong desire to serve others
• Skills and experience to demonstrate the ability to multitask, meet deadlines for projects, and maintain organization in a dynamic, evolving work environment
• Ability to work a varied work schedule with changing days off per week and a variety of shifts
• Flexible and adaptable to assume a variety of responsibilities during a shift

Previous experience in a supervisory role or working in a spa environment is preferred though not required.

Benefits

• Complimentary room nights*
• Unlimited discounted and Friends & Family Room Rates
• Medical, Prescription, Dental, and Vision Insurance (effective on the 30th day of employment)*
• 401K with company match*
• Generous Paid Time Off policy*
• Paid sick time
• Paid Family Bonding Time and Adoption Assistance*
• Tuition & Wellbeing Reimbursement*
• Free colleague meals during shift
• Employee Stock Purchase Plan*
• Access to resort facilities including spa services, programs, hiking trails, and gym

*Exact benefit package is contingent on status.