Spa & Salon Receptionist (PT), Spa & Salon

About the role

The Spa & Salon Receptionist is responsible for answering calls, booking appointments, providing customer service, maintaining records, and performing various administrative tasks.

Responsibilities

• Greet guests in a cordial and professional manner.
• Answer incoming calls and book appointments, take detailed messages, transfer calls, and resolve problems.
• Listen and resolve complaints/problems from customers.
• Receive payment and record receipts for services.
• Receive, open, and distribute incoming mail.
• Maintain inventory of supplies and requisition items.
• Maintain department and administrative records and files.
• Keep a current record of staff member schedules and availability.
• Perform duties such as taking care of plants, straightening magazines, and assisting guests with equipment use.
• Ensure locker room, pool, spa, and exercise areas are stocked with complimentary amenities and kept sanitary.
• Collect soiled linens and replenish area with fresh supplies.
• Perform cleaning duties to ensure locker room, pool, shower, Jacuzzi, steam room, exercise, and cardiovascular areas are kept sanitary and safe.
• Complete and maintain records of water/pool conditions, emergency medical treatments, and other relevant incident information.
• Inspect recreational equipment for safety hazards and damage or wear.
• Assist department managers as needed.
• Maintain a current understanding of all policy and guidelines regarding information security.
• Provide exceptional customer service to all patrons and communicate in a pleasant, friendly, and professional manner.
• Maintain a professional work environment with supervisors, managers, and staff.

Requirements

• Must be 18 years of age or older upon employment.
• High school diploma or equivalent required.
• Three to five years of administrative/clerical work experience preferred.
• Experience in a spa/salon is preferred.
• Experience with money handling and operating a cash register.
• Excellent knowledge of the English language, including grammar, punctuation, and spelling.
• Computer proficiency with office programs including Microsoft Word.
• Professional appearance and demeanor in dealing with the public.
• Ability to communicate effectively and resolve problems/conflicts diplomatically.

Qualifications

• Must be able to work in an environment where smoking is permitted.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements and Work Environment

• The work environment can be noisy, especially on the casino floor.
• Must be able to work in a fast-paced, casino environment.
• Maintain physical stamina and mental attitude to effectively deal with customers, management, employees, and the business community.

Benefits

Salary starting rate is $16.00 per hour, with compensation negotiable based on experience and education. Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.