Spa Sales and Guest Service Associate

About the Role

At Hand & Stone Massage and Facial Spas, our Spa Associates play a crucial role in achieving our vision: to make each visit the best hour of our client's month. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client by connecting with clients, co-workers, and the community. Their commitment to excellence helps us fulfill our mission of making every visit the highlight of our clients' month.

What sets Hand & Stone apart:

• Opportunity: This role is more than just answering the phone. Boost your paycheck with our stress-free membership model. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well-being are our top priorities.
• Convenience: We recognize the demands of a busy schedule and are committed to providing support. We offer a variety of shifts designed to accommodate your lifestyle, ensuring a friendly and stable work environment.
• Training and Growth: Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles.
• Family Focused: Strike the right work/life balance by making a difference in people’s lives and enhancing your own experience. Enjoy a 10% weekly KinderCare discount for childcare, along with personal care and discounts through the LifeMart program. (LifeMart program benefits available in spas who partner with ADP)

Responsibilities

• Meet membership sales goals.
• Have a detailed knowledge of the menu of services.
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients.
• Uphold spa cleanliness standards.
• Answer phones, schedule appointments, and file documents.
• Perform various other duties as assigned.

Benefits

• Competitive salary
• Employee discounts
• Free uniforms
• Training & development
• 10% weekly KinderCare discount for childcare
• Personal care and discounts through the LifeMart program (available in spas who partner with ADP)