Spa Sales and Guest Service Associate

About the Role

At Hand & Stone Massage and Facial Spas, our Spa Associates are the hosts of the spa, dedicated to creating 5-star experiences for every client. By connecting with clients, co-workers, and the community, you’ll ensure each service is memorable and exceptional, helping us fulfill our mission of making every visit the best hour of our client's month.

This role is more than just answering the phone. You’ll boost your paycheck with our stress-free membership model while enjoying a supportive environment where your growth and well-being are top priorities. Join the industry leader in wellness, backed by 20 years of proven success.

Responsibilities

• Meet membership sales goals
• Have a detailed knowledge of the menu of services
• Provide excellent customer service to members and guests, while building lasting connections
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned

Benefits

• Competitive salary
• Commission opportunities
• Flexible schedule with a variety of shifts designed to accommodate your lifestyle
• Opportunity for advancement, including lead spa associate and management roles
• Training & development, including live sales training webinars
• 10% weekly KinderCare discount for childcare (where applicable)
• Personal care and discounts through the LifeMart program (available in spas partnered with ADP)
• Employee discounts