Spa Sales and Guest Service Associate

About the Role

At Hand & Stone Massage and Facial Spas, our vision is to make each visit the best hour of our client's month. As a Spa Associate, you will play a crucial role in achieving this goal by creating 5-star experiences for every client. You will connect with clients, co-workers, and the community to ensure each service is memorable and exceptional.

What sets Hand & Stone apart:

• Opportunity: This role is more than just answering the phone. Boost your paycheck with our stress-free membership model. Join the industry leader in wellness, backed by 20 years of proven success, in a supportive environment where your growth and well-being are top priorities.
• Convenience: We offer a variety of shifts designed to accommodate your lifestyle, ensuring a friendly and stable work environment.
• Training and Growth: Your journey with us goes beyond onboarding. Enhance your spa industry career through live sales training webinars and opportunities for lead spa associate and management roles.
• Family Focused: Enjoy a 10% weekly KinderCare discount for childcare, along with personal care and discounts through the LifeMart program (available in spas who partner with ADP).

Responsibilities

• Meet membership sales goals.
• Have a detailed knowledge of the menu of services.
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients.
• Uphold spa cleanliness standards.
• Answer phones, schedule appointments, and file documents.
• Perform various other duties as assigned.

Benefits

• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development
• 10% weekly KinderCare discount for childcare
• Personal care and discounts through the LifeMart program (available in spas who partner with ADP)