Spa Sales and Guest Service Associate
About the Role
At Hand & Stone Massage and Facial Spas, our Spa Associates are the hosts of the spa, dedicated to creating 5-star experiences for every client. By connecting with clients, co-workers, and the community, Spa Associates ensure each service is memorable and exceptional, helping us fulfill our mission of making every visit the best hour of our client's month.
This role is more than just answering the phone. You’ll boost your paycheck with our stress-free membership model while enjoying a supportive environment where your growth and well-being are top priorities. Join the industry leader in wellness, backed by 20 years of proven success.
Responsibilities
- Meet membership sales goals
- Have a detailed knowledge of the menu of services
- Provide excellent customer service to members and guests, building lasting connections
- Effectively communicate sales, promotions, and service options with clients
- Uphold spa cleanliness standards
- Answer phones, schedule appointments, and file documents
- Perform various other duties as assigned
Benefits
- Flexible schedules designed to accommodate your lifestyle
- Training and growth opportunities, including live sales training webinars and paths to lead spa associate and management roles
- 10% weekly KinderCare discount for childcare
- Personal care and discounts through the LifeMart program (available in spas partnered with ADP)
Schedule
We offer a variety of shifts to accommodate busy schedules, including full-time and part-time positions with flexible hours.