Spa Sales and Guest Service Associate

Benefits

• 401(k)
• 401(k) matching
• Employee discounts
• Training & development

About the Role

Welcome, Empower, Connect! At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client's month. As a Spa Associate, you are the face of our business and the host of our spa. If you love connecting with people and providing 5-star customer experiences, you will thrive here!

What Sets Our Spa Apart:

• Real Earning Potential: This role is much more than just answering phones. With our stress-free membership structure, you have direct control over boosting your hourly rate through simple sales goals.
• Training & Growth: We set you up to succeed. Enhance your career with live sales training webinars, annual $1.00 loyalty raises, and clear paths to Lead Associate or Management roles.
• Work/Life Balance: We offer stable, flexible shifts designed to accommodate your busy lifestyle in a friendly, supportive environment.

Pay

Compensation & Transparency Structure

• Starting Range: $13.00 – $18.00 / hour (Based on a reliable hourly base rate + performance-based tier bonuses).
• Hourly Performance Boosts: We reward performance. As your client-to-membership conversion rate increases, your hourly wage automatically scales up—giving you the potential to add up to an extra $5.00/hr to your base pay.
• Direct Signup Commissions: Earn a flat $10.00 commission on top of your hourly pay for every single membership sign-up, added straight to your regular paycheck.
• Loyalty Raises: We value retention. Team members receive a straightforward $1.00/hr raise annually to reward your continued growth with us.

Responsibilities

• Warmly greet guests, answer phones, schedule appointments, and maintain smooth spa operations.
• Effectively communicate promotions, services, and the benefits of our lifestyle membership program.
• Meet personal and team membership sales goals.
• Maintain comprehensive knowledge of our menu of services and enhancements.
• Uphold spa cleanliness and sanitation standards.

Qualifications

• Previous experience in customer service, retail, or hospitality sales is a major plus.
• Strong communication skills with a genuinely friendly, client-focused attitude.
• Reliability, professionalism, and a team-oriented mindset.
• Availability to work weekend shifts is a required part of this role.