Spa Receptionist II, Lincoln Park

Work Mode: Onsite | Location: Burr Ridge, IL

About the Role

Join our world-class team of spa professionals at Kohler Waters Spa in Lincoln Park, where we offer more than 50 innovative spa services using the healing properties of Earth’s mineral-rich waters. Help our guests renew and recharge while they experience five-star living in the heart of a bustling Chicago neighborhood.

Responsibilities

• Provide service and maintain cleanliness standards at a Forbes 5-Star level.
• Use Proficient Property Management System (and related systems) to correctly process transactions, complete orders, and accurately book/edit spa treatments.
• Be knowledgeable of spa treatments, policies, amenities, and options, and communicate effectively with guests.
• Process all retail transactions with strong attention to detail.
• Receive guest feedback/complaints and, with supervision, resolve any guest/staff issues as they arise.
• Enforce spa policies (service requirements, age restrictions, guest behavior, etc.) with supervision/support to maintain a relaxing atmosphere.
• Attend spa events and monthly staff meetings as communicated by your supervisor.
• Comply with Kohler Company attendance policy, safety standards, and spa SOPs to create a safe and engaging work environment.

Requirements

• Must be 18 years old or older.
• Prior customer service experience within a spa environment preferred, but not required.
• Strong communication skills and ability to work in a fast-paced environment.
• Strong detail-orientation.
• Ability to perform tasks requiring use of multiple computer/guest management systems.
• Must be authorized to work in the U.S. without requiring sponsorship now or in the future.

Schedule

This is a full-time position with varied hours between 8:00 AM and 9:00 PM, including weekdays and weekends.

Pay

The hourly range for this position is $15.20 - $22.80 plus tips/gratuity. The specific hourly rate offered may be influenced by factors such as experience, education, and work location.

Benefits

• Competitive salary.
• Health, vision, and dental benefits.
• 401(k) with company matching.
• Ongoing investment in personal development and training.
• Opportunity to collaborate across functions and roles.

About Us

Kohler Co.'s mission is to contribute to a higher level of gracious living for those touched by our products and services. We offer a rich history steeped in creativity and a commitment to our associates and communities. Learn more about our culture and company at www.kohlercompany.com.