Spa Receptionist

About the role

We are a highly entrepreneurial company where diversity, teamwork, and continuous learning drive success. Our culture thrives on inclusivity, hard work, and delivering outstanding experiences. We encourage associates to feel empowered and entrepreneurial while giving back to our communities. This role requires embodying our “ONE TEAM. ONE VISION.” philosophy and contributing to our mission of being the best hotel company in America.

Responsibilities

• Welcome and schedule spa guests, ensuring personalized service from appointment setup to departure
• Answer calls, address questions, and work with the team to curate positive guest experiences
• Assist other teams as needed to support property operations
• Promote and engage in internal growth programs and complete all required training
• Meet or exceed company goals and three key metrics
• Model Vision Values through internal and external service
• Monitor products, services, and operational culture to ensure alignment with company standards
• Provide personalized service to every guest and act as the face of the club
• Maintain a clean, tidy, and well-supplied front desk
• Answer customer questions and address complaints
• Handle incoming calls, redirect as needed, and manage mail and email correspondence
• Monitor, update, and organize records and files
• Enhance teamwork and cooperation between all departments
• Conduct safety and security checks with the engineering team and vendors to ensure proper working order
• Maintain confidentiality regarding business functions, guest information, and employee matters
• Perform additional duties as requested by leadership to improve property operations and guest service

Necessary Skills

• Ability to multi-task and meet deadlines while projecting a resort-like image in person and over the phone
• Reliable attendance for scheduled shifts with a flexible schedule, including nights, weekends, and holidays
• Strong written, verbal, and in-person communication skills in English
• Ability to maintain a clean and attractive work area, uniform, and personal presentation
• Knowledge of fire alarm systems and evacuation procedures (or ability to learn)
• Physical ability to bend, reach, kneel, push, stretch, and lift and/or carry up to 30 pounds
• Ability to work 8-hour shifts in a restrictive environment
• Near and far vision capability
• Comfort using a step stool or ladder
• Ability to use arms and/or stand for up to 8 hours
• Ability to work in extreme conditions such as heat, cold, and stress
• Finger dexterity for operating equipment
• High integrity and humility, adhering to the Golden Rule
• Ability to work with diverse cultures and backgrounds
• Dedication, innovation, respect, excellence, community focus, and a spirit of service

Qualifications

• Spa experience is a plus
• Experience with Spa Booking Program (Book 4 Time) is a plus
• Hospitality and customer service background is a plus

Benefits

• Paid Time Off
• Optional Health, Wellness and Care benefits
• Health Reimbursement Program
• Flexible Spending Account
• Stay Discounts
• Optional Company-paid Life Insurance
• 401(k) and 401(k) matching
• Employee Assistance Program
• Several Voluntary and Supplemental Insurance Options
• Select Paid Holidays and One Personal Floating Holiday
• Loyalty Incentives and Other Unique Incentive Programs