Spa Receptionist

About the role

As a Spa Receptionist at Villa Haven, you will be the first point of contact for spa guests, providing a warm welcome and ensuring a smooth and efficient spa experience.

Responsibilities

• Provide a warm welcome and ensure a smooth spa experience for guests.
• Handle multiple tasks simultaneously in a fast-paced environment.
• Ensure accurate and timely booking of spa services using a computerised system.
• Communicate effectively with guests and team members via phone, email, and in person.
• Organize and maintain accurate records of guest information and bookings.
• Adapt to a remote island setting and tropical climate.

Qualifications

• High school diploma or equivalent.
• Additional education in hospitality, spa management, or customer service is a plus.
• Proven experience as a receptionist, preferably in a spa or hospitality environment.
• Excellent customer service and communication skills, both written and verbal.
• Strong organizational skills and attention to detail.
• Ability to handle a computerised booking system.
• Proficiency in Microsoft Office Suite and familiarity with spa management software (preferred).
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Fluent in English; additional languages are a plus.