Spa Receptionist

About the role

We are looking for a highly capable spa receptionist primarily responsible to provide professional and up to Araamu Spa Standard in receiving and assisting customers and visitors.

Responsibilities

• Maintain complete knowledge of the products and services offered by the spa.
• Comply with spa and departmental policies and procedures.
• Notify management with all maintenance needs.
• Greet and welcome each guest warmly and provide a courteous good bye.
• Handle guest complaints and ensure guest satisfaction.
• Making of daily and monthly reports.
• Taking and confirming of reservations.
• Allocation of bookings.
• Handling phone calls - both internal and external calls.
• Maintains inventory of stocks for boutique operation.

Qualifications

• Minimum of 2 years work experience as a hostess or any related job.
• Ability to communicate in English with excellence in both written and oral.
• Multi-lingual is helpful.
• At least high school graduate.
• Should possess decent and pleasant personality.
• Ability to provide legible communication.
• Basic knowledge of MS Word/Excel.
• Able to work with people from diverse culture.