Spa Receptionist

About the role

The Country Club of Colorado, located in Colorado Springs, CO, is seeking a part-time Spa Receptionist to join their team. This position offers an excellent opportunity to contribute to a global leader in golf and community management.

Responsibilities

• Contribute to the smooth operation of the spa by greeting and welcoming guests and members.
• Process transactions for spa services, events, guest fees, membership fees, dues, etc.
• Maintain inventory of supplies and ensure proper staffing to maintain order and efficiency.
• Assist guests with spa locker room access and provide Spa tours as necessary.
• Handle administrative functions including using Spa software, answering telephones, making appointments, and answering questions.
• Ensure the cleanliness and orderliness of the facilities, including preparing for proper opening and closing each day.
• Provide information about spa services and procedures to ensure guest comfort.
• Assist with retail functions in the spa.

Requirements

• High School diploma or equivalent required.
• 1-year experience in a spa or related hospitality field preferred.
• 1-year retail experience preferred.
• Flexible and long hours sometimes required.
• Physical requirements include exerting up to 50 pounds of force occasionally and up to 25 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Qualifications

• Must be able to effectively communicate both verbally and written, with all levels of associates and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by associates and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Must be able to perform detail-oriented tasks without error, such as appointment bookings, confirmations and payments.
• Must be able to attend all required meetings and trainings.
• Must be able to maintain confidentiality of information.
• Must be able to maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Must be able to handle problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other related areas.

Skills

• Effective communication skills.
• Attention to detail.
• Time management and multitasking abilities.
• Customer service orientation.
• Problem-solving skills.

Benefits

As part of Troon, you'll contribute to a global leader in golf and community management. Benefits may include:

• Flexible schedule.
• Opportunities for growth and development within a globally respected organization.
• Comprehensive training programs.
• Competitive compensation package.
• Health and wellness programs.
• Professional development opportunities.

Pay

Compensation for this position is commensurate with experience.

Schedule

Hours are flexible and can vary based on the needs of the operation.