Spa Receptionist

About the role

The Spa Receptionist is key to creating a warm, seamless, and relaxing experience for every guest. As the first point of contact, your professionalism, hospitality, and attention to detail set the tone for the entire wellness journey.

Responsibilities

• Greet guests warmly and guide them through their spa experience.
• Manage reservations, schedules, check-ins, and check-outs with accuracy and ease.
• Answer phone calls and emails professionally, providing helpful information.
• Coordinate with therapists and spa staff to ensure smooth service flow.
• Recommend spa treatments and retail products based on guest needs.
• Maintain a clean, welcoming reception and retail area.
• Process payments and maintain accurate records.
• Assist with inventory and notify management of low stock.
• Uphold confidentiality and ensure a calm, respectful atmosphere.
• Other duties as assigned.

Requirements

• Passion for hospitality and guest service.
• Warm, professional communication skills.
• Strong organization and multitasking abilities.
• Works well with therapists and management.
• Reliable, polished, and attentive to detail.
• Maintains guest privacy and spa standards.
• Successful completion of a background check is required prior to employment.

Qualifications

• High school diploma or equivalent required.
• Experience in spas, hospitality, or customer service preferred.
• Familiarity with booking systems or POS software is a plus.
• Demonstrated reliability and strong work ethic.
• CPR/First Aid certification preferred but not required.

Benefits

• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• Supplemental benefits
• 401(k) with match
• Employee discounts
• Paid vacation & sick time