Spa Receptionist

About the Company

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets.

About Our Property

Welcome to The Belgrove, a distinguished new 4-Diamond resort property in the Pyramid Global Hospitality portfolio. Located in the heart of West Palm Beach, our resort features 150 elegantly designed rooms and villas, multiple exquisite restaurants, a world-class spa, and a stunning golf course. At The Belgrove, we pride ourselves on providing exceptional service and creating memorable experiences for our guests. As a member of our team, you'll have the opportunity to work in a supportive and inspiring environment, surrounded by the beauty and energy of West Palm Beach.

About the Role

We are looking for a highly motivated and customer-focused individual to join our team as a Spa Receptionist! In this role, you are responsible for the guest experience within the resort/hotel spa and ensuring those guests have an enjoyable, relaxing experience by engaging with them in a courteous and efficient manner. The Spa Receptionist greets guests and introduces the facilities and program components to individuals and groups.

Responsibilities

• Greeting clients as they enter the Spa
• Providing clients with tours and information related to the Facility and its features
• Assisting clients and guests with proper equipment usage
• Assisting guests with booking treatments, either by phone or in person, and recording the transactions in the appropriate area
• Reporting any accidents or injuries to the Security Department
• Monitoring the spa and fitness room for cleanliness, safety, and providing direction or instruction when appropriate
• Ensuring the Spa area remains clean and stocked with every essential
• Assisting guests with any needs or requests they may have

Requirements

• CPR and First Aid certification preferred (or ability to obtain)
• Engaging and welcoming personality
• Strong attention to detail
• Ability to work under pressure in a fast-paced environment
• Passion for creating an exceptional experience for all guests
• Excellent communication skills
• Ability to frequently bend, push/pull, and lift/carry up to 30 lbs., and occasionally lift/carry up to 50 lbs.
• Flexible schedule that allows for working weekends and holidays