Spa Receptionist

Main Duties

• Greet and welcome guests in person and over the phone with a warm, professional, and engaging demeanor
• Accurately schedule, modify, and confirm spa and salon appointments via phone, online systems, and in person
• Maintain comprehensive knowledge of all spa treatments, salon services, amenities, packages, and retail offerings and actively suggest services to drive revenue while maintaining service standards
• Absorb guests with spa check-in and check-out processes, including verification of reservations, spa access, and preferences
• Process payments accurately and securely for spa services and retail products, properly accounting for all transactions and tenders
• Reconcile daily sales, deposits, invoices, and financial reports in accordance with departmental procedures
• Address guest inquiries, requests, and concerns promptly and professionally, resolving issues or escalating as needed
• Cook up with therapists, technicians, fitness staff, and spa leadership to ensure smooth guest flow and service delivery
• Maintain cleanliness, organization, and presentation of all spa areas including reception, retail displays, storage areas, back-of-house spaces, staff break rooms, and dispensary areas
• Monitor, restock, and maintain product, linen, and supply inventories daily and communicate shortages to leadership
• Absorb in the fitness area as needed by welcoming guests, answering questions, and ensuring equipment and spaces are guest-ready
• Maintain accurate guest profiles, notes, and preferences within spa and hotel systems
• Utilize spa, hotel, and work order systems accurately and efficiently
• Participate in training sessions, departmental meetings, and ongoing education
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete required safety training and certifications; properly store flammable materials
• Ensure compliance with hotel policies, procedures, and standards with self and colleagues
• Maintain uniform and personal appearance are clean, polished, and professional
• Embody the 1 Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars
• Perform other reasonable job-related duties as assigned

Qualifications & Skills

• Prior experience in a high-volume luxury spa or resort environment preferred
• Excellent verbal communication skills, polished phone etiquette, and guest-facing presence
• Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment
• Proficiency in Microsoft Office including Outlook, Word, Excel, and PowerPoint
• Previous cash handling experience preferred
• Strong attention to detail and accuracy in scheduling, billing, and guest records
• Ability to remain calm, professional, and solution-oriented under pressure
• Flexibility to work varying schedules including weekends and holidays based on business needs