Spa Receptionist

About the Role

Greet and assist Spa clients both in person and via the telephone, responding to all enquiries while observing set standards. Assist with various administrative tasks to support the overall operation of the Spa. Potential career path: Administrative Assistant – Executive Assistant.

Responsibilities

• Provide a warm and friendly welcome to clientele at all times.
• Coordinate client consultation records with the assigned therapist.
• Schedule appointments for clients and monitor availability of treatment and staff to ensure punctual service.
• Organize schedules to fully utilize time and profitability while guaranteeing the clients’ needs are prioritized.
• Assist with administrative duties such as receiving purchases and inventory reporting.
• Monitor Spa desk reception area, refill Spa brochures and maintain general appearance.
• Monitor supplies and maintain overall condition.
• Process payments from clients for services and retail in the Spa.
• Assist in obtaining client feedback on level of services delivered to improve service delivery.
• Confirm appointments via phone and email and provide literature requests via email, fax or mail when requested.
• Conduct walk‑through in Spa waiting area and ensure a neat appearance.
• Aid in the general coordination and relation between departments, whether staff‑related or on a guests’ behalf.
• Certify the highest quality of service to the Spa, aiding in gift certificate and retail sales, handling guest complaints, and performing other duties assigned by management.
• Complete special administration‑based projects as assigned.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits.

Requirements

• Minimum of 1 year receptionist or administrative experience.

Work Environment

• Extended work hours may be required to meet deadlines.
• Required to sit for extended periods, lift up to 10 pounds, bend, reach, and use hands and fingers to operate a keyboard.

What we believe: People are our capability – hearts that serve – only excellence – stay nimble – own it.