Spa Receptionist

About the role

Do people often refer to you as their "energetic" friend? Are you a passionate individual who is motivated by success? We can teach you everything you need to know about the spa industry — all we need is YOU to bring your excellent customer service skills! Hand & Stone Massage and Facial Spa is looking for an experienced customer service orientated individual to join our Spa Associate team at our Pittsburgh-East Liberty location. This person will build and maintain client relationships by offering exceptional service and supporting the team to ensure a successful day. We understand having a busy schedule and we are here to help! We offer various shifts to work with your lifestyle (not against it) with the necessity of a friendly and stable work environment. If you are looking to work full-time — GREAT! If you are looking to work part-time — GREAT! Let us know how we can accommodate you!

Responsibilities

• Meet membership sales goals
• Detailed knowledge of the menu of services — training provided
• Provide excellent customer service to members and guests while building lasting relationships
• Work flexible hours as needed
• Effectively communicate sales, promotions, and service options with clients
• Bring a positive and energetic attitude
• Answer phones, schedule appointments, and file documents
• Uphold spa cleanliness standards and perform various other duties as assigned

Qualifications

• Capable of working flexible hours (evenings and weekends required)
• Prior retail or membership sales experience (gym, tanning, salon) or spa experience (e.g., Massage Envy, Elements, Massage Heights) or general beauty and wellness industry knowledge preferred
• Critical thinking skills, including conflict resolution
• Excellent verbal and written communication
• Exceptionally organized with great attention to detail
• Strong team player able to work independently with minimal supervision
• Experience with Zenoti software a plus

Benefits

• Health insurance
• Paid time off
• 401(k)
• Employee discounts on products, services, and gift cards
• Flexible schedule
• Opportunity for advancement / career growth including management roles
• Ongoing training and development
• Wellness resources
• Positive and professional work environment
• Contests and performance incentives

Pay

Competitive hourly wage plus commissions and bonuses.

Schedule

Full-time and part-time positions available. Flexible hours offered; evenings and weekends required.