Spa Receptionist

About the Role

Ensures flawless information about each treatment, exceptional service in scheduling massage appointments, and sales of retail products.

Responsibilities

• Greets and welcomes guests.
• Checks guests into the Spa using Spotlight skills and provides personalized service.
• Handles multiple phone lines while assisting guests in the Spa.
• Deals with high-end guests (Seven Star, Diamond, VIP hotel guests).
• Coordinates appointments directly with Hosts, Summit Suites, and other hotel coordinators.
• Uses Micros System for all transactions and handles cash (over $1000.00).
• Uses Spa Soft software to schedule treatments.
• Has professional product knowledge about all retail products and assists guests with questions.
• Accurately describes different types of services offered at the Spa (more than 45 treatments).
• Accurately books appointments with the correct therapist at the correct times.
• Relays detailed guest requests or needs to therapists in a timely manner.
• Prints out the daily schedule for all therapists.
• Informs therapists of any changes in treatments or schedule.
• Assists with the sale of all retail transactions.
• Assembles reports of the day’s appointment log.
• Assists guests with casino layout and directions.
• Contacts security if an emergency situation arises.
• Restocks and inventories retail products.
• Accommodates group reservations.
• Reviews Spa policies and procedures with guests.
• Knows all hotel methods of payment (Total Rewards, Manager Comps, Hotel comps, room charges, credit card charges, and more).
• Checks out guests, processes correct forms of payment, and allots gratuities to the correct therapists and attendants.
• Neatly prepares daily revenue and transaction history for Audit and Department Manager.

Requirements

• Literate and fluent in English.
• Excellent guest service skills.
• Ability to work in a fast-paced and stressful environment.
• Computer proficiency.
• Good writing skills and ability to neatly write vouchers.
• Ability to follow written and oral instructions and procedures.
• Demonstrated excellent interactive skills.
• Good math skills.
• Ability to multi-task and must be detail-oriented.
• Acts as a role model to other team members and presents oneself professionally.
• Adheres to all regulatory, company, and department policies and procedures.
• High School Diploma or equivalent preferred.
• Retail sales experience preferred.
• Previous spa experience preferred.

Additional Requirements

• Must be able to sit for long periods of time (up to 4 hours).
• Must be capable of reaching above and below the shoulder.
• Must be able to maneuver throughout all areas of the property, including stairs and escalators.
• Must have the ability to push, pull, reach, grasp, bend, twist, stoop, and kneel.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Positions that have contact with the public require the ability to work in a noisy environment and may be exposed to guests who use tobacco products.
• Non-public contact positions may require entering public areas from time to time and may be subject to the same environment.

About Us

At Harrah’s and Caesars Republic Lake Tahoe, we aim to maximize your skills and talents to help you excel in your chosen field. Our resorts have consistently received 4-Star and 4-Diamond Awards due to the high-quality service provided by our team.

Located on the south shore of Lake Tahoe, our properties offer year-round recreation, including skiing, snowboarding, hiking, fishing, mountain biking, golf, kayaking, sailing, and more. Our amenities include two heated pools, a full-service health spa, various restaurants (including the world-renowned Hell’s Kitchen), and 1,254 rooms and suites.

As an industry leader, we prioritize employee satisfaction through professional advancement and personal recognition, offering accolades and incentives as you progress in your career.