Spa Manager
About the role
Direct all areas of spa operations at the WELL Spa + Salon within the Grand Geneva Resort & Spa, a 1,300-acre, AAA Four Diamond resort recognized as a Top Resort in the Midwest by Conde Nast Traveler. This all-seasons destination features over 746 guest accommodations, two championship golf courses, fitness facilities, a ski hill, and nine unique food and beverage outlets.
Responsibilities
- Oversee the daily management of all spa operations and staff, including therapists, estheticians, nail technicians, and receptionists.
- Create and uphold departmental policies, procedures, and standards.
- Oversee and coordinate training of treatment protocols on the menu of services.
- Develop and implement promotional programs with the marketing department.
- Assist with special events as necessary.
- Maximize spa revenues by tracking trends and thinking creatively.
- Ensure safety and security for spa guests and associates.
- Ensure proper maintenance of facility and equipment; report problems to engineering immediately.
- Monitor inventory, ordering systems, and issuing of products and supplies.
- Serve as a liaison between management, staff, and guests.
- Monitor and ensure high standards of treatments and personnel.
- Develop and implement new spa services.
- Perform other duties as assigned.
Requirements
- Minimum of 3 years of spa management experience.
- Luxury hotel experience preferred.
- College graduate or professional certifications in spa treatments preferred.
- Prior experience with Spa Soft software preferred.
- Prior P&L experience and responsibility.
- Excellent written and verbal communication skills.
- Strong sales and marketing skills.
- Strong interpersonal and leadership skills.
Benefits
- A free, well-balanced meal every shift.
- Discounted gym membership.
- Room discounts at Marcus Hotels & Resorts.
- Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa.
- Free parking.
- “Two for one” movie theater coupons at Marcus Theatres.
- Ability to grow your career and transfer from one property to another.
- Early wage access.
- Paid time off.
- Flexible scheduling.
- Medical, dental, and vision insurance (offered after 30 days of employment).
- Company-paid life insurance.
- Employee assistance program.
- 401k with employer match.
About Us
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.