Spa Manager

About the Role

Hand & Stone Massage and Facial Spa in Sunrise-Sawgrass and Weston is hiring an experienced, results-driven Spa Manager to lead daily operations, grow membership and sales, recruit and develop the team, and take ownership of the spa's performance. This is a full-time, in-person leadership role for someone who understands a membership-based business model and knows how to turn goals into daily execution. Experience with Hand & Stone, Massage Envy, a membership-based spa, fitness studio, wellness business, salon, or high-volume retail business is strongly preferred.

Compensation And Benefits

• $50,000–$60,000 base salary, based on experience
• $10,000–$15,000 annual performance bonus opportunity
• Paid time off
• 401(k) with employer matching, if eligible
• Complimentary monthly massage or facial
• Employee discounts on services and retail products
• Management training and leadership support
• Growth opportunities within our multi-location organization

Key Responsibilities

• Own membership sales, conversion, retention, and net membership growth
• Reduce cancellations through strong follow-up and retention practices
• Coach the front desk team on consultations, objection handling, follow-up, and closing
• Increase service, retail, enhancement, gift card, and package sales
• Review reports and hold the team accountable to daily, weekly, and monthly goals
• Oversee staffing, schedules, payroll controls, and labor productivity
• Maximize Massage Therapist and Esthetician schedule utilization
• Monitor prebooking, repeat visits, average ticket, retail, and guest retention
• Maintain inventory, cash handling, opening, and closing controls
• Recruit, interview, hire, onboard, and retain Spa Associates, Massage Therapists, and Estheticians
• Train, coach, and develop team members and emerging leaders
• Resolve guest concerns promptly and professionally
• Build a positive, accountable, and sales-focused culture
• Lead by example and remain visible during peak business hours

Qualifications

• Minimum of 3 years of management experience in a sales-driven business preferred
• Proven success growing memberships, sales, conversion, or client retention
• Experience managing and developing a team preferred
• Experience with recruiting, scheduling, payroll, inventory, and performance management
• Strong leadership, coaching, accountability, and conflict-resolution skills
• Comfortable reviewing reports and using data to make business decisions
• Strong organization, communication, and follow-through
• Microsoft Office proficiency
• Zenoti experience is a strong plus
• Bilingual English and Spanish is a plus

Schedule Requirements

Applicants must be available based on business needs, including evenings, weekends, peak appointment periods, and some holidays. This is not a Monday-through-Friday office role. Leadership visibility during the spa's busiest periods is essential.

Apply today and include a measurable example of how you increased membership, sales, conversion, retention, or operational performance.