Spa Manager

About the role

Our Promise To You Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Responsibilities

• Coordinates spa services for events with hospital departments and corporations.
• Works variable shifts, including rotating days, nights, and weekends.
• Other duties as assigned.
• Maximizes the strategic value of the Spa by collaborating with other departments for clinical integration.
• Assists with budget development and provides recommendations to the director.
• Oversees retail operations, including purchasing, inventory management, and budget oversight.
• Creates and supports health promotion events that promote the Spa.
• Ensures proper licensure and standards are met for Spa operations.
• Meets performance goals and develops new services and products.
• Manages Service Team staff to maintain high performance and customer service standards.
• Manages the overall performance and operations of the Spa, including services and retail operations.
• Maintains amenities and supplies, holding staff and third parties accountable.
• Develops and implements customer service standards, service recovery processes, and rounding procedures for staff.
• Ensures compliance with safety standards, customer service satisfaction, and overall performance standards.
• Collects, communicates, and addresses Spa guest feedback in a timely manner.

Requirements

• Education: Bachelor's [Required]
• Work Experience: 2+ spa supervisory [Preferred]; 4+ years related experience [Required]; Previous retail [Preferred]

Physical Requirements: View work requirements

Background Screening Requirement (Florida Law): Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law