Spa Manager - Arizona Biltmore

About the role

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Property Information

The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the “Jewel of the Desert” since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration. It has over 700 rooms, over 200,000 square feet in banquet space spread out over the beautiful property, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in-room dining), a luxury spa, and 7 pools including a 65' waterslide. Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world’s most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits.

What You Will Have an Opportunity To Do

• Create weekly team member schedules related to all support staff.
• Responsible for Closing Reports in B4T and proper reconciliation.
• Provide monthly reports related to spa KPI’s.
• Communicate all active spa promotions and programs to all staff.
• Ensure website is up-to-date with this information.
• Oversee all Sol Garden Operations, including F&B sales, and attendant-related revenue-generating services.
• Provide support for all new hires, including interviews, training, and disciplinary action as warranted.
• Maintain all team member Time and Attendance Records.
• Aid in payroll generation in the absence of the Assistant Spa Director.
• Represent the Spa on the safety and Security committee. Ensure compliance and understanding on all monthly safety topics. Submit reports accordingly.
• Provide Sales trainings and product knowledge and service knowledge training for all spa receptionists.
• Report facility discrepancies immediately through Hot SOS.
• Maintain and update all retail and operational vendor information within the designated binder.
• Maintain current wholesale price lists.
• Oversee all Health and beauty and operational supply receiving and reconciliation.
• Enter supply PO’s into Craftable and ensure adherence to budgeted expenses.
• Aid in month-end retail inventory.
• Ensure Forbes and/or luxury spa standards are adhered to through direct training and evaluation of all protocols and facility presentations and offerings.
• Demonstrate strong knowledge of current Forbes 4- and 5-star standards.
• Work closely with security and champion the Safety Committee on behalf of the spa. Ensure monthly safety training topics are completed by spa team members.
• Responsible for Hotel Effectiveness scheduling relating to spa attendants.

Requirements

• High school diploma or equivalent, required.
• Associate or bachelor’s degree, preferred.
• At least three (3) years of leadership experience in a hospitality or service industry.
• Spa management experience, preferred.
• Experience in a luxury hotel / resort, preferred.

Qualifications

• CPR / First Aid Certification, preferred.

Benefits

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.