Spa Manager

About the property

Skamania Lodge is a Pacific Northwest resort set on 175 acres, featuring treehouses, glamping, golf, ziplining, a spa, and multiple restaurants. With over 22,000 sq. ft. of event space, it's a premier destination for retreats, conferences, and celebrations.

What you will have an opportunity to do

• Daily management of spa, pool and fitness center
• Financial oversight, including budgeting, forecasting, payroll, and scheduling
• Inventory management, product ordering, and retail merchandising
• Partner with Sales and Conference Planning to drive spa services and retail sales with group guests
• Motivate and support the team
• Ensure public areas are clean, stocked, and well-maintained
• Collaborate with Engineering and Pool teams to ensure a clean, safe, and enjoyable environment for all guests
• Ensure pool areas meet all local health and safety regulations
• Develop and maintain accurate preventative maintenance procedures and checklists
• Interview, hire, and retain high-performing spa and wellness staff and ensure proper staffing levels
• Conduct regular staff meetings and trainings to ensure staff are fully knowledgeable about all services, products, and offerings
• Foster a strong team culture that supports high morale, professionalism, and guest satisfaction
• Recommend and implement short- and long-term departmental goals and structural improvements
• Develop and implement wellness programs, seminars, classes, and services for both guests and team members
• Ensure all providers deliver treatments in accordance with resort and industry standards
• Create and execute strategic and tactical plans to meet or exceed financial goals and department budgets
• Regularly deliver accurate forecasting and make necessary staffing or cost-related adjustments to protect margin integrity
• Conduct monthly analysis of treatment statistics, peak periods, and performance trends
• Research and recommend changes to retail and professional product offerings based on market trends
• Ensure compliance with all state and federal safety regulations related to materials and equipment
• Develop, recommend, and enforce departmental policies and procedures

Qualifications

• Licensed massage therapist or esthetician preferred
• Minimum of 3-5 years’ experience in Spa operations or related field
• Excellent computer skills including Word, Excel and Microsoft Outlook
• Knowledge of POS/Booking Software (Spa Soft) preferred
• Excellent Interpersonal, communication and listening skills – with both external and internal customers
• Strong attention to detail and high standards of quality and cleanliness
• Analytical and problem-solving skills and ability to handle pressure
• Engaging, adaptable, and proactive leader with strong communication skills and a guest-first mindset
• Ability to work weekends, holidays, mornings and evenings covering reception shifts and supporting the floor as needed

Benefits

Full Benefit package listed at Skamania.com/careers
Compensation: $81,000 /Annual - $84,000 /Annual
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.