Spa/Locker Room Supervisor

We need to produce HTML fragment with sections: About the role? Actually the posting includes description. We need headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use

for each heading only if there is real content. We must not repeat job title. Must not include Job ID etc. Remove boilerplate. Must preserve all substantive info. Must not create sections with filler like "commensurate with experience". We need to extract content. Let's parse the posting. Key sections: - Intro: "Spa & Locker Room Supervisor Reports To: Spa Manager The Madison Club is seeking an experienced, energetic, and service-oriented Spa & Locker Room Supervisor to oversee the daily operations of the Spa and Ladies Locker Room while ensuring an exceptional experience for our Members and Guests. This highly visible leadership role is responsible for maintaining luxury service standards, supporting and supervising the Locker Room team, and ensuring the Spa operates efficiently, professionally, and seamlessly throughout each day. The ideal candidate is a hands-on leader who thrives in a fast-paced luxury environment, enjoys building genuine relationships with Members, and takes pride in developing a team that consistently delivers exceptional hospitality. This position requires someone who can lead by example, anticipate Member and operational needs, remain calm under pressure, and confidently make decisions while maintaining the highest standards of service. The Spa & Locker Room Supervisor serves as a key liaison between the Spa Manager, Spa Coordinator, Locker Room Attendants, Spa Providers, and Members. This individual is expected to maintain a strong presence throughout the Spa, proactively identify operational needs, support the team wherever necessary, and ensure that every area of the Spa and Locker Room reflects the standards of The Madison Club." - Seasonal Employment Information: "The Madison Club operates during the winter and spring season. This is a full-time seasonal position from October through June. Candidates must have a flexible schedule, including weekends, evenings, and holidays. Due to the Club's busiest tournament and festival season, PTO requests during March and April are generally not approved." - Key Responsibilities: multiple bullet points under subheadings: Member Experience, Team Leadership & Supervision, Spa & Locker Room Operations, Spa Coordinator & Scheduling Support, Juice Bar & Lounge Operations, Inventory & Facility Standards, Team Collaboration, Operational Excellence. - Skills & Qualifications: list of bullet points. - Core Competencies: list. - Physical Requirements: list. - Benefits: list. - Work-Family Culture? Actually there is "Work-Family Culture" heading then paragraph about Discovery Land Company. - About Discovery Land Company: description. - The Company’s good faith estimate of the hourly rate it expects to pay for this role is $21-$23 and is based on applicable and specialized experience and location. We need to map to allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which content goes where. "About the role": could be the introductory paragraph(s) describing role, purpose, reporting line, seasonal info maybe. "Responsibilities": the Key Responsibilities sections. "Requirements": maybe Physical Requirements? Or maybe "Requirements" could include minimum experience, etc. But we also have Skills & Qualifications and Core Competencies. The instructions say use headings for those categories if content exists. We have Skills & Qualifications, Core Competencies, Physical Requirements, Benefits, Pay, Schedule. We need to avoid thin sections. So we may combine some. We have: - About the role: intro + seasonal employment info. - Responsibilities: all the Key Responsibilities bullet points (grouped maybe under subheadings but we can just list as

• items). We should preserve all details. - Requirements: maybe the "Skills & Qualifications" and "Core Competencies" and "Physical Requirements" could be split: Requirements could be minimum experience, etc. Qualifications could be skills & qualifications. But we have both Skills & Qualifications and Core Competencies separate. Could treat Skills as Skills heading, Qualifications as Qualifications heading, Requirements as Requirements heading (maybe physical requirements). However we need to avoid filler. Let's see content: Skills & Qualifications bullet list includes: Minimum 2–3 years of hospitality... Preferred supervisory experience, Exceptional luxury customer service, Strong leadership skills, Naturally outgoing, Excellent verbal/written communication, Strong organizational, multitasking, time management, Ability to prioritize/delegate, Ability to remain calm, Problem-solving, Self-motivated, Attention to detail, Ability to work independently, Comfortable learning systems, Professional appearance, Flexible schedule. Core Competencies list: Luxury Member Service, Leadership & Team Development, Relationship Building, Hospitality & Communication, Coaching & Accountability, Teamwork & Collaboration, Initiative & Ownership, Organization & Time Management, Multitasking & Prioritization, Problem Solving & Decision Making, Adaptability, Attention to Detail, Professionalism Under Pressure, Operational Excellence. Physical Requirements list: Frequently stand/walk, Lift up to 40 pounds, Bend/reach/kneel/stoop, Push carts, Maintain stamina, Work indoor/outdoor. Benefits list: Competitive Pay or Wage Range, Medical, Dental, Vision Benefits, 401k Contribution, Paid Time Off and Paid Holidays, Employee Meals, Referral Incentives, Recognition Programs, Holiday Pay, Professional development and upward mobility opportunities, Work-Family Culture. Pay: The Company’s good faith estimate of the hourly rate it expects to pay for this role is $21-$23 and is based on applicable and specialized experience and location. Schedule: Seasonal Employment Information includes schedule details: full-time seasonal Oct-June, flexible schedule including weekends, evenings, holidays, PTO requests not approved Mar-Apr. We also have "Work-Family Culture" paragraph about Discovery Land Company; that could be part of Benefits or maybe separate but we don't have a heading for that. Could include under Benefits as a bullet? It's not a benefit but a culture statement. Could be placed under Benefits as a bullet? Might be okay but it's not a benefit per se. However we could include it under Benefits as a bullet: "Work-Family Culture". The benefits list already includes "Work-Family Culture". Actually the benefits list includes "Work-Family Culture" as a bullet. So we keep that. Now we need to output HTML fragment with headings

  and content. We must not include markdown fences. We need to ensure we don't repeat job title as heading. We must not include boilerplate like internal applicant instructions, EEO, etc. Already removed. Now craft HTML. Structure:

  About the role

  Spa & Locker Room Supervisor Reports To: Spa Manager The Madison Club is seeking an experienced, energetic, and service-oriented Spa & Locker Room Supervisor to oversee the daily operations of the Spa and Ladies Locker Room while ensuring an exceptional experience for our Members and Guests. This highly visible leadership role is responsible for maintaining luxury service standards, supporting and supervising the Locker Room team, and ensuring the Spa operates efficiently, professionally, and seamlessly throughout each day. The ideal candidate is a hands-on leader who thrives in a fast-paced luxury environment, enjoys building genuine relationships with Members, and takes pride in developing a team that consistently delivers exceptional hospitality. This position requires someone who can lead by example, anticipate Member and operational needs, remain calm under pressure, and confidently make decisions while maintaining the highest standards of service. The Spa & Locker Room Supervisor serves as a key liaison between the Spa Manager, Spa Coordinator, Locker Room Attendants, Spa Providers, and Members. This individual is expected to maintain a strong presence throughout the Spa, proactively identify operational needs, support the team wherever necessary, and ensure that every area of the Spa and Locker Room reflects the standards of The Madison Club.

  The Madison Club operates during the winter and spring season. This is a full-time seasonal position from October through June. Candidates must have a flexible schedule, including weekends, evenings, and holidays. Due to the Club's busiest tournament and festival season, PTO requests during March and April are generally not approved.

  Responsibilities

  • Member Experience: Deliver and uphold exceptional service standards for Members and Guests at every interaction. Lead by example by warmly welcoming Members, using names whenever possible, and creating genuine, personalized connections. Build meaningful relationships with Members by learning preferences, anticipating needs, and ensuring consistent personalized service. Maintain a visible presence throughout the Spa and Locker Room to ensure Members are comfortable, relaxed, and cared for. Proactively identify opportunities to enhance the Member experience. Respond promptly and professionally to Member requests, concerns, and service recovery situations. Partner with the Spa Manager when additional support or follow-up is required. Ensure all Member information, preferences, and conversations are handled with discretion and confidentiality.
  • Team Leadership & Supervision: Provide day-to-day leadership and operational direction to the Spa and Locker Room team. Lead by example and maintain a hands-on presence throughout daily operations. Assign daily responsibilities and ensure appropriate coverage based on Spa activity, appointments, Member usage, and Club events. Conduct pre-shift meetings and communicate daily schedules, special requests, events, operational updates, and priorities. Monitor team performance throughout the day and provide real-time coaching, feedback, and support. Ensure team members consistently follow Club grooming, uniform, attendance, service, and operational standards. Assist with training and onboarding new Spa & Locker Room Attendants. Identify training opportunities and communicate performance concerns to the Spa Manager. Foster a positive, respectful, accountable, and collaborative team environment. Serve as the primary point of support for the team when the Spa Manager is unavailable.
  • Spa & Locker Room Operations: Oversee the daily operation and presentation of the Spa, Ladies Locker Room, reception area, lounges, treatment rooms, showers, restrooms, vanities, and outdoor relaxation areas. Conduct routine walkthroughs to ensure all areas consistently meet luxury hospitality standards. Ensure towels, robes, sandals, toiletries, beverages, water stations, amenities, lockers, and Spa supplies remain fully stocked throughout the day. Ensure treatment rooms are properly prepared, turned over, stocked, and guest-ready between services. Monitor linen levels and coordinate the organization, collection, and replenishment of clean and soiled linens. Ensure locker assignments, amenities, special requests, and Member preparations are completed prior to arrivals. Monitor treatment schedules and Spa activity to anticipate operational needs and prevent service delays. Coordinate with Spa Coordinator and Spa Providers to ensure appointments remain on schedule. Identify and report maintenance concerns, equipment issues, and facility needs promptly. Follow through on operational concerns to ensure timely resolution.
  • Spa Coordinator & Scheduling Support: Support Spa Coordinator with daily scheduling, Member communication, appointment changes, and operational needs. Assist with answering phones, emails, texts, Member inquiries, and appointment requests during high-volume periods. Monitor daily Spa schedules and communicate changes to Spa Providers and Locker Room team members. Assist with waitlists, cancellations, appointment adjustments, and last-minute Member requests. Help maximize Spa Provider schedules and treatment room utilization while protecting the Member experience. Learn and effectively utilize TEI and all Spa operating systems. Support the Well-Being Clinic with scheduling, billing, and Member communication as needed. Ensure accurate communication between Spa Coordinator, Locker Room Attendants, Spa Providers, and management.
  • Juice Bar & Lounge Operations: Oversee the daily operation and presentation of the Ladies Lounge juice and smoothie bar. Ensure smoothies, fresh juices, coffee, tea, specialty beverages, and food service are prepared and delivered according to Club standards. Monitor food and beverage presentation, cleanliness, organization, and service throughout the day. Ensure beverage stations, refreshments, and lounge amenities remain fully stocked. Monitor inventory levels and communicate replenishment needs. Ensure all food and beverage areas comply with applicable health, sanitation, and safety standards. Provide hands-on lounge and beverage service when business demands require additional support.
  • Inventory & Facility Standards: Assist with monthly linen, retail, amenity, beverage,