SPA FRONT DESK RESERVATIONIST

Job Duties And Responsibilities

• Maintain effective guest relations.
• Stay updated on the latest developments pertinent to the department, including new products, services, special promotions, etc.
• Read bulletin board for new information or announcements; verify your schedule for your next shift.
• Greet all visitors to the Lobby immediately and with a smile.
• Welcome all arriving guests to The Spa and check in each guest using the provided dialogues.
• Be familiar with all aspects of services offered, including descriptions, price, products used and contraindications, in order to upgrade services at check in and rebook guests at check out.
• Have a complete understanding of the hostess operations to assist with tours and couples packages when necessary.
• Knowledge of products sold in Spa Boutique to assist guests when necessary.
• Clean, maintain and stock workstations as needed or directed.
• Knowledgeable of all safety and sanitation standards appropriate to the performance of the job.

Job Requirements

• Previous customer service skills or hotel/resort/Spa experience preferred.
• Provide high quality guest/member service.
• Computer skills, general cashiering/reception duties.
• Must have ability to multi-task.
• Must have ability to read, write and speak English.
• Strong organizational skills.
• Ability to work independently.
• Ability to be on your feet for long periods of time.
• Excellent people skills.
• Meets grooming standards.
• We provide a substance free environment. Substance testing is mandatory.
• Mets/exceeds customer expectations.
• Computer experience required.
• Mets or exceeds the team expectations.

Schedule

Monday - Sunday, 8am - 7pm
Flexible schedule to include weekends/holidays.

Benefits

• Vacation Pay
• Holiday Pay
• Sick Pay
• Medical Insurance
• Dental Insurance
• Disability Insurance
• Life Insurance
• Vision Insurance
• Dry Cleaning/Laundry
• Free Parking
• Employee Café
• 401(k)

Pay

N/A

Schedule

N/A