Spa/Fitness Attendant II (Casual)

About the role

As a Spa/Fitness Attendant II, you are responsible to ensure smooth and efficient operations of the facilities at the Spa Without Walls.

Responsibilities

• Actively engage with guests and assist in all guests' needs, which may include, but are not limited to: escort guests, provide information on products, review treatment options, restock linen & spa amenities, remove trash, maintain lockers and provide tours or instruction for proper usage of equipment.
• Provide unique experiences to all of our guests through warm, personal & detailed service in a luxury, upscale and fast paced environment.
• Maintain complete knowledge of all wellness & recreation services, activities, amenities and hotel services/features.
• Up-sell and promote wellness & recreation offers at every available opportunity in order to maximize sales revenue.
• Perform opening/closing side duties as assigned and set the Spa Without Walls according to standards and procedures.
• Maintain a high standard of personal appearance and hygiene at all times.
• Be well versed in hotel fire & life safety/emergency procedures.

Requirements

• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Good reading, writing and oral proficiency in English language.
• Ability to speak other languages and basic understanding of local languages will be an advantage.
• Detail-oriented and service-oriented with an eye for detail to be self-motivated and energetic.
• Provide the necessary State and Federal Requirements to work in a Spa (Tuberculosis Clearance).
• Additional certification(s) in a Spa will be an advantage (Massage Therapist, Cosmetology, Nail Technician, Beauty Operator, Esthetician).

Qualifications

• Ability to work cohesively and collaboratively as part of a team.
• Knowledge of hotel fire & life safety/emergency procedures.
• Personal appearance and hygiene maintained at all times.

Skills

• Customer service skills.
• Attention to detail.
• Teamwork and collaboration.

Benefits

Preferred provider medical/drug/vision benefits starting at $16.98 for employees.

We put you first & value you with employer paid coverage for group life and accidental insurance coverage ($25,000).

We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program.

We offer 15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately.

We are globetrotters taking advantage of our Travel Program with employee discounts at Accor properties + Friends & Family rates.

We go the extra mile by offering 50% discounts at hotel restaurants, 30% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls.

Complimentary meals in our employee dining facility.

Pay

Hourly Rate: $24.44 USD

Schedule

Blended with the soothing sounds of the water, pleasant ocean breezes and floral scents that fill the air, our treatments incorporate products indigenous to Hawai‘i Island, integrating its natural therapeutic environment and ancient healing arts into every experience.