Spa Director

The Spa At The Hotel Hershey, known as the Chocolate Spa® for its signature chocolate treatments, is a full-service European-style spa featuring 40,000 sq. ft. of relaxation space, including 59 treatment rooms and breathtaking views of the majestic gardens.

About the role

The Spa Director is responsible for the strategic oversight and financial performance of a luxury spa facility at The Hotel Hershey. This executive role focuses on long-term vision, business development, and profit maximization while ensuring the highest brand standards of The Hotel Hershey are maintained.

Responsibilities

• Develop and execute a long-term vision and strategic plan for the Spa to drive business growth and competitive positioning within the luxury market.
• Full P&L responsibility, including budget creation, financial forecasting, and active management to achieve annual revenue targets.
• Oversee the Spa facility to ensure optimal performance, luxury brand compliance, and superior guest satisfaction across all departments, as well as maintain relationships within the robust spa membership club.
• Directly mentor managers and oversee departmental heads. Lead training and professional development strategies for the entire Spa team.
• Identify and implement business development opportunities, including new services, retail partnerships, and marketing initiatives to enhance revenue streams.
• Collaborate with senior Hotel Hershey leadership and HE&R locations to align spa operations with corporate goals, including partnering with reservations and revenue management teams to maximize revenue opportunities.
• Ensure all facility maintenance, equipment upgrades, health, and safety protocols meet five-star luxury standards.
• Perform other duties as assigned.

Requirements

• Bachelor’s Degree in Business Management, Hospitality, or a related field (Master’s preferred).
• 7-10+ years of progressive experience in spa or hospitality management at a senior leadership level.
• Proven track record in managing large-scale, high-revenue facilities ($10M+ annual turnover).
• Industry certifications (e.g., ISPA) or relevant state licensure is highly desirable.
• Post-Employment: Must obtain RAMP Certification and attend and successfully pass a CPR and First Aid training course.

Skills

• Deep understanding of luxury brand standards and guest service excellence (experience with Forbes Travel Guide rated properties at either a four or five-star level preferred).
• Advanced financial acumen and experience with P&L management.
• Strategic Vision & Business Planning
• Financial & Revenue Management
• Executive Leadership & Mentorship
• Change Management & Adaptability

Job Demands

• Finger Dexterity: Frequent (34-66%)
• Hand/Eye Coordination: Constant (>67%)
• Bending: Frequent (34-66%)
• Sitting: Frequent (34-66%)
• Standing: Constant (>67%)
• Walking: Constant (>67%)
• Visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).
• Regular verbal communication of detailed information to others either by phone or in person.
• Substantial movements (motions) of the wrists, hands, and/or fingers (repetitive motion).

Benefits

• FREE admission to Hersheypark upon receiving your Employee ID.
• Discounts on various services and products.
• Medical, Dental, and Vision coverage beginning the first day of the next month after hire.
• 401K Contribution.
• Paid time off.