Spa Director

About the role

The Spa Director is responsible for the strategic oversight and financial performance of a luxury spa facility at The Hotel Hershey. This executive role focuses on long-term vision, business development, and profit maximization while ensuring the highest brand standards of The Hotel Hershey are maintained.

Responsibilities

• Develop and execute a long-term vision and strategic plan for the Spa to drive business growth and competitive positioning within the luxury market.
• Full P&L responsibility, including budget creation, financial forecasting, and active management to achieve annual revenue targets.
• Oversee the Spa facility to ensure optimal performance, luxury brand compliance, and superior guest satisfaction across all departments as well as maintain relationships within our robust spa membership club.
• Directly mentor managers and oversee departmental heads. Lead training and professional development strategies for the entire Spa team.
• Identify and implement business development opportunities, including new services, retail partnerships, and marketing initiatives to enhance revenue streams.
• Collaborate with senior Hotel Hershey leadership and HE&R locations to align spa operations with corporate goals including partnering with our reservations and revenue management teams to maximize revenue opportunities.
• Ensure all facility maintenance, equipment upgrades, health, and safety protocols meet five-star luxury standards.

Requirements

• Bachelor’s Degree in Business Management, Hospitality, or a related field (Master’s preferred).
• 7-10+ years of progressive experience in spa or hospitality management at a senior leadership level.
• Proven track record in managing large-scale, high-revenue facilities ($10M+ annual turnover).
• Industry certifications (e.g., ISPA) or relevant state licensure is highly desirable.
• Post-Employment - Must obtain RAMP Certification. Must attend and successfully pass a CPR and First Aid training course.

Knowledge, Skills, and Abilities

• Deep understanding of luxury brand standards and guest service excellence (experience with Forbes Travel Guide rated properties at either a four or five star level preferred).
• Advanced financial acumen and experience with P&L management.
• Strategic Vision & Business Planning
• Financial & Revenue Management
• Executive Leadership & Mentorship
• Change Management & Adaptability

Job Demands

• Finger Dexterity: Frequent (34-66%)
• Hand/Eye Coordination: Constant (>67%)
• Bending: Frequent (34-66%)
• Sitting: Frequent (34-66%)
• Standing: Constant (>67%)
• Walking: Constant (>67%)
• This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).
• This job regularly requires verbal communication of detailed information to others either by phone or in person.
• Substantial movements (motions) of the wrists, hands, and/or fingers (Repetitive motion).