Spa - Desk Agent

About the role

The Omni Viking Lakes Hotel is a part of the Viking Lakes mixed-use development, located near downtown Minneapolis and St. Paul, with access to the Mall of America and airport. The hotel offers 320 rooms and extensive meeting space, including a 7,500-square-foot ballroom and a 4,410-square-foot event center.

Responsibilities

• Schedule spa appointments and confirm them according to Omni Standards
• Up-sell, cross-sell, and pre-sell spa services and products
• Communicate spa promotions with guests
• Greets guests and members, providing information and directions
• Instruct guests on where to change and dress for spa treatments
• Maintain locker room and guest lounge areas in sanitary condition
• Conduct tours of the spa and related facilities
• Participate in periodic product inventory
• Report maintenance issues to the proper authority
• Ensure proper check-in and check-out of guests from lockers
• Complete other duties as assigned

Qualifications

• Ability to input information accurately and efficiently into computer systems
• Prioritize, organize, and follow up responsibilities
• Previous customer service experience
• Previous cashiering experience preferred
• High school diploma or equivalent
• Excellent guest service skills and attention to detail
• Flexible and cooperative
• Must be able to communicate effectively

Benefits

The position offers a salary starting at $15.50/hour, with the potential to earn more based on performance. Part-time associates are eligible for dental, vision, and other healthcare benefits, as well as discounts at the spa and restaurants, discounted rates at other Omni properties, corporate discounts, continued education opportunities, and more.